Subject: Ticket Assigned - Conversation with ganesh mathiyalagan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 22 Jan 2022 21:27:09 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ganesh mathiyalagan ganesh mathiyalagan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ganesh mathiyalagan Bot:  Hi Ganesh Mathiyalagan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8117596799 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096565838880 Bot:  Please wait while we transfer you to an agent Agent:  Hi Ganesh, thank you for contacting us. I'm Abdulqader. I will be happy to help you. Customer:  Hello Abdul Customer:  I need to know status of my delivery order Customer:  It was suppose to delivered yesterday Agent:  Kindly confirm for this order 8117596799 Customer:  Order no: 8122431130 Customer:  Are we connected? Agent:  We sincerely apologize for any inconvenience caused,   ​Please provide us with your full contact number and address in order to be updated (house number - street name - neighborhood - city) Customer:  SHARQ, BLOCK 3, ST 132, BLDG 79, FLOOR 6, FLAT 11, NEAR DASMAN SCHOOL ROUNDABOUT Customer:  MOBILE: 0096565838880 Agent:  Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible. Customer:  Please arrange to deliver the order by today Agent:  Is ther anything else may I assist you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  My return order has not been picked up yet Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  ganesh mathiyalagan Bot:  Hi Ganesh Mathiyalagan ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:15 AM, 23nd Jan                   Abdulqader                   Hi Ganesh, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:16 AM, 23nd Jan                     ganesh mathiyalagan                    Hi Qader           01:16 AM, 23nd Jan                     ganesh mathiyalagan                    How are you?           01:16 AM, 23nd Jan                     ganesh mathiyalagan                    My return order has not been picked up yet           01:16 AM, 23nd Jan                     ganesh mathiyalagan                    Why it is getting delayed for so long?           01:16 AM, 23nd Jan                     ganesh mathiyalagan                    Last twice I have received and scheduled for pickup           01:17 AM, 23nd Jan                   Abdulqader                   We request you to allow us for sometime to check your order.           01:17 AM, 23nd Jan                     ganesh mathiyalagan                    No one has come to pickup           01:17 AM, 23nd Jan                   Abdulqader                   We request you to please share with us your exact order number so that we assist you with this accordingly.           01:18 AM, 23nd Jan                     ganesh mathiyalagan                    8121 807617           01:19 AM, 23nd Jan                     ganesh mathiyalagan                    Return ref 1001934388           01:20 AM, 23nd Jan                     ganesh mathiyalagan                    Return was created on 6 Jan           01:20 AM, 23nd Jan                     ganesh mathiyalagan                    So fat no one has picked up           01:20 AM, 23nd Jan                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:21 AM, 23nd Jan                     ganesh mathiyalagan                    Ok           01:21 AM, 23nd Jan                   Abdulqader                   Is there anything else may I assist you with?           01:22 AM, 23nd Jan                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:26 AM, 23nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3799024