Subject: Ticket Assigned - Re: Message from CBD
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 21 Jan 2022 16:33:41 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: Message from CBD Dear splash

Consider the below mail and update.

I checked with the team but they didn’t receive the refund amount yet.

On Fri, 21 Jan 2022 at 11:34 AM CBD Customer Care <[email-masked]>
wrote:

> Dear Zalaa,
>
>
>
>
>
> Thank you for contacting Commercial Bank of Dubai.
>
>
>
>
>
> This is in response to your concern regarding your below message. Please
> note that we did not receive this amount please check with the merchant.
>
>
>
>
>
>
> For any further assistance, you can e-mail us at [email-masked] or
> call us at our helpline on 600-575556 between 09:00 AM to 05:00 PM.
>
>
>
>
>
> *Thanks and best regards,*
>
> *Eslam Khattab*
>
> Client Engagement Officer, Complaints
>
> Customer Experience & Service Excellence
>
>
> *From:* Aayat Fatima <[email-masked]>
> *Sent:* Friday, January 21, 2022 9:33 AM
> *To:* CBD Customer Care <[email-masked]>
> *Subject:* Re: Message from CBD
>
>
>
> Dear team,
>
>
>
> Please find below details for your information
>
>
>
> Ordered date - 13/12/21
>
> Amount - 579 aed
>
> Return date - 16/12/21
>
> Refund amount - 549
>
>
>
> On Fri, 21 Jan 2022 at 10:34 AM CBD Customer Care <[email-masked]>
> wrote:
>
> Dear Zalaa,
>
>
>
>
>
> Thank you for contacting Commercial Bank of Dubai.
>
>
>
>
>
> This is in response to your concern regarding your below message. We
> request you to kindly provide us with more details about your inquiry to
> assist you accordingly.
>
>
>
>
>
>
> For any further assistance, you can e-mail us at [email-masked] or
> call us at our helpline on 600-575556 between 09:00 AM to 05:00 PM.
>
>
>
>
>
> *Thanks and best regards,*
>
> *Eslam Khattab*
>
> Client Engagement Officer, Complaints
>
> Customer Experience & Service Excellence
>
>
> *From:* Aayat Fatima <[email-masked]>
> *Sent:* Friday, January 21, 2022 8:58 AM
> *To:* CBD Customer Care <[email-masked]>
> *Subject:* Fwd: Message from CBD
>
>
>
> Dear team
>
>
>
> Pls check below and update
>
>
>
> ---------- Forwarded message ---------
> From: *CBD Customer Care* <[email-masked]>
> Date: Thu, 20 Jan 2022 at 3:23 AM
> Subject: Message from CBD
> To: Aayat Fatima <[email-masked]>
> CC: CBD Customer Care <[email-masked]>
>
>
>
> Dear Zalaa,
>
>
>
>
>
> Thank you for contacting Commercial Bank of Dubai.
>
>
>
>
>
> This is in response to your concern regarding your below message. Please
> note that we did not receive this amount.
>
>
>
>
>
>
> For any further assistance, you can e-mail us at [email-masked] or
> call us at our helpline on 600-575556 between 09:00 AM to 05:00 PM.
>
>
>
>
>
> *Thanks and best regards,*
>
> *Eslam Khattab*
>
> Client Engagement Officer, Complaints
>
> Customer Experience & Service Excellence
>
>
> *From:* Aayat Fatima <[email-masked]>
> *Sent:* Wednesday, January 19, 2022 4:50 AM
> *To:* CBD Customer Care <[email-masked]>
> *Subject:* Re: Message from CBD
>
>
>
> Dear team
>
>
>
> Please follow below details
>
>
>
> Hi Zalak
>
>
>
> Thank you for reaching out to us and giving us the opportunity to serve
> you.
>
>
>
> We would like to inform you that we have processed the refund of amount
> (AED360.00 + 189.00) on (12/23/21) and the amount you paid online will be
> refunded back to your original payment method within 7- 14 working days.
>
>
>
> We thank you for your understanding and cooperation. Feel free to reach
> out to us if you need any further assistance.
>
>
>
> Your Friends,
>
> The Support Team
>
>
>
>
>
> On Wed, 19 Jan 2022 at 2:14 AM CBD Customer Care <[email-masked]>
> wrote:
>
> Dear Zalaa,
>
>
>
>
>
> Thank you for contacting Commercial Bank of Dubai.
>
>
>
>
>
> This is in response to your concern regarding your below message. We
> request you to kindly provide us with more details about your transaction (e.g.
> transaction amount, transaction date  etc.) to assist you accordingly.
>
>
>
>
>
>
> For any further assistance, you can e-mail us at [email-masked] or
> call us at our helpline on 600-575556 between 09:00 AM to 05:00 PM.
>
>
>
>
>
> *Thanks and best regards,*
>
> *Eslam Khattab*
>
> Client Engagement Officer, Complaints
>
> Customer Experience & Service Excellence
>
>
> *From:* Aayat Fatima <[email-masked]>
> *Sent:* Monday, January 17, 2022 10:45 AM
> *To:* CBD Customer Care <[email-masked]>
> *Subject:* Re: [#3628808] - Returns
>
>
>
> *CAUTION:*This email originated from an *EXTERNAL SOURCE*. Please be
> cautious when clicking links, opening attachments or responding to this
> email.
>
>
>
> Dear CBD team,
>
>
>
> Please consider the below mail and I want to know why didn't I receive my
> refund yet.
>
>
>
> On Mon, 17 Jan 2022 at 12:08 PM Aayat Fatima <[email-masked]>
> wrote:
>
>
>
>
>
> ---------- Forwarded message ---------
> From: *Splash* <[email-masked]>
> Date: Thu, 13 Jan 2022 at 4:01 PM
> Subject: Re: [#3628808] - Returns
> To: <[email-masked]>
>
>
>
> Hi Zalak ​,
>
>
>
> Thank you for contacting us,
>
>
>
> We apologize for the inconvenience caused.
>
>
>
> We would like to inform you that refund is already processed from our side
> on (12/23/21) .we request you to raise objection to your bank and they
> will check & assist you about the refund.
>
>
>
> Feel free to contact us if you need further assistance.
>
>
>
> Your friends,
>
> Support Team
>
> 3628808:1125156
>
>
>
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>

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