Subject: New Reply Received - Click & Collect
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 20 Jan 2022 04:06:27 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div>Hi,</div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><i><span style='font-family:
"Arial",sans-serif;color:#202124;background:yellow;mso-highlight:yellow;
mso-shading:white'>Tried clearing the CACHE / COOKIES but the same error. We
are trying from the website not from SPLASH APP.</span></i></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="color: rgb(32, 33, 36); background: yellow"><font style=""><br></font></span></div>
<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="color: rgb(32, 33, 36); background: rgb(255, 255, 255)"><font style="">please find the below details as requested</font></span></div>
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"Arial",sans-serif;color:#202124;background:yellow;mso-highlight:yellow;
mso-shading:white'><br></span></i></div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><b>-
Screenshot Of The Issue<span style="color:#1F3864"> – </span></b><i></i></span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span style="color:#1F3864"><br></span></span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>-<b>
email address :<span style="color:#1F3864"> <i><span style="background:yellow;
mso-highlight:yellow"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></i></span><i></i></b></span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><b>-
Country of access<span style="color:#1F3864"> – <i><span style="background:
yellow;mso-highlight:yellow">United Arab Emirates</span></i></span></b></span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><b>-
type of device used<span style="color:#1F3864"> – <i><span style="background:
yellow;mso-highlight:yellow">Laptop</span></i></span></b></span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><b>-
Application version<span style="color:#1F3864"> –<i><span style="background:
yellow;mso-highlight:yellow">Google Chrome</span></i></span></b></span></div>
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<i><span style='font-family:"Arial",sans-serif;color:#202124;
background:white'><b> </b></span></i><span style='font-size:10.5pt;font-family:
"Segoe UI",sans-serif'><b>- System version<span style="color:#1F3864"> – </span></b></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>   </span></div>
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<div>Below are the list of order placed.<span style="background-color: rgb(255, 165, 0)">. <b>IF SYSTEM ERROR, PLEASE ADVISE WHETHER WE CAN COLLECT FROM SPLASH STORE(NEAR BUSTAN RESIDENCE) BY PAYING CASH DHS 79.00.</b></span>
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<div>Dhanya</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 19/01/22 10:14 PM, <b class="name">Splash </b> &lt;[email-masked]&gt; wrote:</div>
<blockquote class="iwcQuote" style="border-left: 1px solid #00F; padding-left: 13px; margin-left: 0"><div class="mimetype-text-html"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Jayachandran,</div>
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<div><span>Thank you for reaching out to us and giving us the opportunity to serve you.<br> </span></div>
<div>We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.<br><br>
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<div>If the same problem persists, please provide us with the following details so that we can forward it for further assistance:</div>
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<div dir="ltr">- Screenshot Of The Issue</div>
<div>- email address :</div>
<div>- Country of access</div>
<div>- type of device used</div>
<div>- Application version.</div>
<div>- System version</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</div></div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3787060