Subject: Ticket Assigned - Conversation with omer
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 18 Jan 2022 22:58:46 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with omer omer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  it’s omer Bot:  Please enter your name Customer:  omer Bot:  Hi Omer ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  /startOver Bot:  Please enter your number Customer:  /startOver Bot:  Please enter your number Customer:  /startOver Bot:  Please enter your number Customer:  /startOver Bot:  Please enter your number Customer:  /startOver Bot:  Please enter your number Customer:  /startOver Bot:  Please enter your number Customer:  +97553811564            02:41 AM, 19th Jan                   Abdulqader                   Hi Omar, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           02:42 AM, 19th Jan                     omer                    Assalamoalaikum brother           02:42 AM, 19th Jan                     omer                    I had return request for three items which was not fit my size           02:43 AM, 19th Jan                   Abdulqader                   Could you please share your order number so that I can assist you further?           02:44 AM, 19th Jan                     omer                    Actually I wanted to exchange but one of the agents said that there isn’t any exchange process           02:45 AM, 19th Jan                   Abdulqader                   Could you please share your order number           02:45 AM, 19th Jan                     omer                    9539891323           02:46 AM, 19th Jan                   Abdulqader                   Please note that an exchange service is not currently available for Centrepoint products.           02:47 AM, 19th Jan                   Abdulqader                   Is there anything else may I assist you with?           02:48 AM, 19th Jan                     omer                    Yes that’s y I requested for return so I can buy my exact size item instead           02:49 AM, 19th Jan                     omer                    I wanna know when would u pick up the items and how is the pay back process??           02:49 AM, 19th Jan                   Abdulqader                   please note the courier partner may take up to 3 - 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (971553811564r). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           02:51 AM, 19th Jan                     omer                    How would I get my payment back as I paid cash on delivery           02:52 AM, 19th Jan                   Abdulqader                   Is there anything else may I assist you with?           02:52 AM, 19th Jan                   Abdulqader                   Once we receive the product in our warehouse, after we verify your returns, we will process your refund in my credit           02:53 AM, 19th Jan                     omer                    No cash ???           02:53 AM, 19th Jan                   Abdulqader                   Cash available if you return the item to the store.           02:54 AM, 19th Jan                     omer                    But I’m living in a refugee camp where I’m not allowed to go outside that’s y I ordered online           02:55 AM, 19th Jan                     omer                    And may I know where is the nearest shop to my provided address located??           02:56 AM, 19th Jan                   Abdulqader                   Please note that we do not have the service of transferring My credit money to another account at the moment. Also note that my credit money has no expiry date. It will be of your benefits to use it on your future shopping with us.           02:56 AM, 19th Jan                   Abdulqader                   You can check the link to find the near store :https://www.centrepointstores.com/ae/en/storelocator           02:57 AM, 19th Jan                   Abdulqader                   Is there anything else may I assist you with?           02:57 AM, 19th Jan                     omer                    No ?           02:57 AM, 19th Jan                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:58 AM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3783459