Subject: Ticket Assigned - Conversation with daniyal
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 18 Jan 2022 20:46:04 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with daniyal daniyal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  daniyal Bot:  Hi Daniyal ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card iss
 uer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544841878            12:26 AM, 19th Jan                   Abdulqader                   Hi Daniyal, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           12:27 AM, 19th Jan                     daniyal                    I have forgotten my password.           12:27 AM, 19th Jan                     daniyal                    And want to reset it.           1
 2:27 AM, 19th Jan                     daniyal                    I have tried several times but not receiving the reset link           12:28 AM, 19th Jan                   Abdulqader                   please provide us with the following details so that we can forward it for further assistance:  1. Screenshot Of The Issue  2. platform from which you tried to reset the password  3. Registered email address  4. Country of access           12:29 AM, 19th Jan                     daniyal                    I have tried from website as well as from app.           12:31 AM, 19th Jan                     daniyal                    [email-masked]           12:31 AM, 19th Jan                     daniyal                    Uae           12:31 AM, 19th Jan                     daniyal                    I have sent 3 emails to customer center but no one bother to answer           12:31 AM, 19th Jan                     daniyal                    The issue is I am not getting the email of
  password reset link.           12:33 AM, 19th Jan                   Abdulqader                   Kindly provide us Screenshot Of The Issue           12:33 AM, 19th Jan                     daniyal                    When I click to forget password and then enter the registered email but unfortunately I don't receive any email.           12:34 AM, 19th Jan                     daniyal                             12:35 AM, 19th Jan                     daniyal                    After this I don't receive any link           12:35 AM, 19th Jan                     daniyal                    Its been 2 weeks I am trying to reset.           12:36 AM, 19th Jan                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:36 AM, 19th Jan                     daniyal                    Also reach you by call and email 
 but no one answers           12:37 AM, 19th Jan                     daniyal                    These are the same words which I receive by email after complaining but after that no-one bither to reply.           12:38 AM, 19th Jan                   Abdulqader                   I will escalate your concern right away and will ask the concerned team to try to contact you as well.           12:39 AM, 19th Jan                   Abdulqader                   we will be on touch with you and contact you on your email           12:39 AM, 19th Jan                     daniyal                    How long your concerned team will take more.           12:39 AM, 19th Jan                     daniyal                    Or how many times should I contact you for the same issue.           12:39 AM, 19th Jan                   Abdulqader                   Within 3 hours.           12:40 AM, 19th Jan                     daniyal                    This is not the right way.           12:40 AM, 19th Jan  
                    daniyal                    Okay will see.           12:40 AM, 19th Jan                   Abdulqader                   Is there anything else may I assist you with?           12:41 AM, 19th Jan                     daniyal                    No nothing more.           12:45 AM, 19th Jan                     daniyal                    Just need this issue to be resolved.           12:45 AM, 19th Jan                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:45 AM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3783292