Subject: Ticket Assigned - Conversation with shalini
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 18 Jan 2022 19:40:40 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shalini shalini                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shalini Bot:  Hi Shalini ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take
  an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504957886            11:26 PM, 18th Jan                   Abdulqader                   Hi Shalini, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           11:26 PM, 18th Jan                     shalini                    Wanted to know status of the return request which was picked up on dec 11 2021           11:27 PM, 18th Jan                     shalini                   
  Hi! Your return request RP121021000062. has been successfully picked up. We will keep you posted on your refund. Click to give feedback https://www.fareye.co/customer-interaction.html?oOn98B9hqelFNu+9C2EZGg==#/ Stay Happy!           11:27 PM, 18th Jan                     shalini                    Above is the message i got post return pickup           11:27 PM, 18th Jan                     shalini                    I still do not see refund for the same           11:27 PM, 18th Jan                     shalini                    ???           11:28 PM, 18th Jan                   Abdulqader                   We request you to allow us for sometime to check your order.           11:28 PM, 18th Jan                     shalini                    Ok           11:29 PM, 18th Jan                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolvi
 ng this concern.           11:32 PM, 18th Jan                   Abdulqader                   Is there anything else may I assist you with?           11:34 PM, 18th Jan                     shalini                    Nothing else. Thanks           11:37 PM, 18th Jan                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:38 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3783120