Subject: New Reply Received - wrong bag
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Jan 2022 12:14:24 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  wrong bag  Ticket comment <div dir="ltr">
<div>Dear Support Team;<br>
</div>
<div><br></div>
<div>I was advised to open a new ticket for the same since the pickup company closed my original ticket mentioning that i was not reachable</div>
<div>and closed my ticket. Kindly assist in creating a new ticket to start the whole process again.</div>
<div><br></div>
<div>my mobile numbers are 0507824735 ; 0527488664 (whatsapp)</div>
<div><br></div>
<div>regards</div>
<br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>
</div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: <strong class="gmail_sendername" dir="auto">omer el-shaikh</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Thu, Jan 6, 2022 at 9:02 PM<br>Subject: Fwd: wrong bag<br>To:  &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>Cc: Dr. Makki Hassan/Omer Salah Omer Hassan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, omer salah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><br><br>
</div>
<div dir="ltr"><div class="gmail_quote">
<div dir="ltr" class="gmail_attr"><br></div>
<br><br><div dir="ltr">
<br><div>Dear Support Team;</div>
<div><br></div>
<div>I was advised to send an email to you after calling the customer care number.</div>
<div>I have ordered a sunveno bag and instead I received a giggles bag by mistake.</div>
<div>The order was made vua centrepoint App and payment was made online.</div>
<div>All the details are in the screenshots or pictures attached. My contact number is 0527488664 if more details are required. Kindly rectify the mistake.</div>
<div><br></div>
<div>Thanks &amp; Regards</div>
<div>Omer Salah Omer</div>
</div>
</div></div>

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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043295539168'>order details.jpg</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043295539169'>order number.png</a><br />3. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043295539171'>ordered bag.jpg</a><br />4. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043295539172'>recieved bag.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3729544