Subject: Ticket Assigned - Conversation with hello
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 10 Jan 2022 01:01:53 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0525000924            04:42 AM, 10th Jan                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           04:43 AM, 10th Jan                     hello                    I just purchased an items where i realised i put some quantity twice and since i wanted to cancel i cldnt ...i added my 518 shukran points which i dint use and cancelled items ... my shukran points were not refunded back to me ..why ?           04:45 AM, 10th Jan                   Abdulqader                   Could you please share your order number so that I can assist you further?           04:46 AM, 10th Jan                     hello                    9522919015           04:47 AM, 10th Jan                     hello                    I dint even purchased .  Had to cancel due to duplicate items .. why the hell my shukran points were taken ?           04:48 AM, 10th Jan                     hello                    My points should be refunded back to me . But it wasnt           04:48 AM, 10th Jan                   Abdulqader                   We request you to allow us for sometime to check your order.           04:49 AM, 10th Jan                   Abdulqader                   We would like to inform that your Shukran points have already been credited to your Shukran account. However, you will not be able to use these points for the next 14 days.           04:50 AM, 10th Jan                     hello                    Thats really rediculious           04:50 AM, 10th Jan                     hello                    Its not a bank credit that i cant use it for the next 14 days           04:51 AM, 10th Jan                     hello                    It was never like this before           04:51 AM, 10th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you. We can definitely help you with your Shukran card details. Call the Shukran team on 800–SHUKRAN (800–748 5726) or email them at [email-masked] to get it sorted out!           04:52 AM, 10th Jan                     hello                    It used to be credited back immediately           04:52 AM, 10th Jan                     hello                    Why should i call them to sort it out? Its your job to sort this issue out .rather then helping you are throwing it on me to follow up with them           04:53 AM, 10th Jan                   Abdulqader                   Please call on 800–MYCP (800–6927) and we'll help you.           04:53 AM, 10th Jan                     hello                    You cant help here and i simply waste my time calling           04:54 AM, 10th Jan                     hello                    Thats just horrible           04:54 AM, 10th Jan                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           04:54 AM, 10th Jan                   Abdulqader                   Is ther anything else may I assist you with?           04:55 AM, 10th Jan                     hello                    You all are good at  copy paste msg only .           04:55 AM, 10th Jan                   Abdulqader                   I will escalate your concern right away and will ask the concerned team to try to contact you as well.           04:56 AM, 10th Jan                   Abdulqader                   Is there anything else may I assist you with?           04:57 AM, 10th Jan                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:01 AM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3743843