Subject: Ticket Assigned - Conversation with hii
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 07 Jan 2022 22:03:53 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hii hii                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hii Bot:  Hi Hii ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556140038            01:26 AM, 08th Jan                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:26 AM, 08th Jan                     hii                    I don't want refunds I need to exchange my order with other colors           01:26 AM, 08th Jan                     hii                    I wanna exchange same item with other colors           01:27 AM, 08th Jan                   Abdulqader                   Could you please share your order number so that I can assist you further?           01:27 AM, 08th Jan                     hii                    I can return to any branch please help me with exchange           01:27 AM, 08th Jan                     hii                    I revised my order they came to collect back yesterday but was not available           01:28 AM, 08th Jan                     hii                    Now don't know how to process this order           01:28 AM, 08th Jan                     hii                    On your site you don't have options for exchange  knky           01:28 AM, 08th Jan                     hii                    Only for return           01:29 AM, 08th Jan                   Abdulqader                   Could you please share your order number so that I can assist you further?           01:29 AM, 08th Jan                     hii                    9521962824           01:32 AM, 08th Jan                   Abdulqader                   We request you to allow us for sometime to check your order.           01:33 AM, 08th Jan                     hii                             01:33 AM, 08th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you. According to the recorded data of order No. 9521962824, the products have not been collected. In the event that the products have already been returned, please provide us with a return tracking number or return receipt           01:36 AM, 08th Jan                     hii                    No its not collected yet           01:38 AM, 08th Jan                     hii                    All I'm saying if any possibility to exchange this           01:38 AM, 08th Jan                     hii                    I mean can visit to any branch and could I able to exchange same item different color           01:39 AM, 08th Jan                     hii                    Dubai mall or Emirates mall branch??           01:39 AM, 08th Jan                   Abdulqader                   Please note that an exchange service is not currently available for LIFESTYLE products. Products can be returned only           01:40 AM, 08th Jan                     hii                    And refund money will back approx 14 days           01:41 AM, 08th Jan                     hii                    Or it will be credit on this site and I can reorder           01:42 AM, 08th Jan                   Abdulqader                   and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           01:42 AM, 08th Jan                     hii                    Ohh that difficult one..           01:42 AM, 08th Jan                     hii                    Why can't credit to this account which I can use           01:43 AM, 08th Jan                     hii                    I mean it's quite easy to utilize this money rather to wait for refund           01:43 AM, 08th Jan                   Abdulqader                   We are sorry we can't transfer money to my credit wallet.           01:44 AM, 08th Jan                     hii                    Why not..??           01:45 AM, 08th Jan                     hii                    Transfer back to bank account is much difficult           01:45 AM, 08th Jan                     hii                    So no chance other than spend more money...  ?           01:46 AM, 08th Jan                     hii                    Coz your offers are valid 2 more days and the refund no chance next 2 weeks           01:46 AM, 08th Jan                   Abdulqader                   Kindly note the refund will back to your original payment method.           01:47 AM, 08th Jan                     hii                    That's not the issue ... I paid with my debit card           01:47 AM, 08th Jan                     hii                    But issue to utilize money there and than           01:47 AM, 08th Jan                     hii                    Not to wait until received back this money           01:48 AM, 08th Jan                     hii                    Well that's my first time I ever order online I rather prefer to purchase from stores           01:48 AM, 08th Jan                     hii                    And obviously its will be last time too...           01:49 AM, 08th Jan                     hii                    But please advise your back end team Refund or Exchange two different options.. both equally important for customer           01:49 AM, 08th Jan                     hii                    No one has time to wait for Refund and come back here to repurchase           01:50 AM, 08th Jan                   Abdulqader                   If you’ve paid by cash, you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Return Voucher.           01:50 AM, 08th Jan                     hii                    Other online options are alsoo the           01:50 AM, 08th Jan                     hii                    I don't know anything all I know I paid...           01:51 AM, 08th Jan                     hii                    Money has transferred to you guys thats all...           01:51 AM, 08th Jan                     hii                    The End .. how why no one cares           01:51 AM, 08th Jan                     hii                    I need this to gift someone this week...           01:52 AM, 08th Jan                     hii                    If its not now than never           01:52 AM, 08th Jan                     hii                    I will go tomorrow Aldo buy one bag thats all           01:53 AM, 08th Jan                     hii                    Refund my money i delete this app and that all.. end of the story we will live happily ever after           01:54 AM, 08th Jan                   Abdulqader                   We sincerely apologize for the inconvenience caused to you.Please note that we do not have a transfer service from your bank account to my credit           01:54 AM, 08th Jan                     hii                    That's okey..           01:54 AM, 08th Jan                     hii                    Please arrange item Collections ASAP           01:55 AM, 08th Jan                     hii                    THANKS FOR YOUR KIND SUPPORT ?           01:55 AM, 08th Jan                   Abdulqader                   Is there anything else may I assist you with?           01:55 AM, 08th Jan                     hii                    Nope...           01:55 AM, 08th Jan                     hii                    Better sleep now           01:56 AM, 08th Jan                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:56 AM, 08th Jan                     hii                    Well.. its late night though           01:56 AM, 08th Jan                     hii                    What is guests user..??           01:57 AM, 08th Jan                   Abdulqader                   Login to the application without registering with the application.           01:58 AM, 08th Jan                   Abdulqader                   Is there anything else may I assist you with?           01:59 AM, 08th Jan                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:03 AM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3734118