Subject: Ticket Assigned - Conversation with fatma
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 07 Jan 2022 00:37:35 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatma fatma                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fatma Bot:  Hi Fatma ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0563174474            03:55 AM, 07th Jan                     fatma                    Ok           03:56 AM, 07th Jan                   Abdulqader                   Hi Fatma, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           03:56 AM, 07th Jan                     fatma                    Hi           03:57 AM, 07th Jan                     fatma                    So basically I ordered an item and it’s faulty I would like someone to come and fix it           03:57 AM, 07th Jan                     fatma                    I think it’s missing screw           03:58 AM, 07th Jan                   Abdulqader                   Could you please share your order number so that I can assist you further?           03:58 AM, 07th Jan                     fatma                             03:58 AM, 07th Jan                     fatma                    There           03:59 AM, 07th Jan                   Abdulqader                   We request you to allow us for sometime to check your order.           03:59 AM, 07th Jan                     fatma                    Would it be possible to arrange to a maintenance to come over to fix it please. Also I’ve changed address           04:00 AM, 07th Jan                   Abdulqader                   Kindly provide us a screenshot of the missing item.           04:00 AM, 07th Jan                     fatma                    Nothing is missing it’s screw of the bed need to go down but I’m unable to do that           04:01 AM, 07th Jan                     fatma                    Is this possible please           04:02 AM, 07th Jan                   Abdulqader                   We apologize for the inconvenience caused. As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products. You purchased this item on (May 22, 2020), so we won't be able to initiate a return request here and also the itemis  under the category of non-returnable products.           04:03 AM, 07th Jan                     fatma                    ?           04:04 AM, 07th Jan                     fatma                    Hello           04:08 AM, 07th Jan                   Abdulqader                   Please note that the entire order was delivered completely by the courier team on 5/27/20           04:09 AM, 07th Jan                   Abdulqader                   Is there anything else may I assist you with?           04:11 AM, 07th Jan                     fatma                    /startOver           04:11 AM, 07th Jan                   Abdulqader                   Is there anything else may I assist you with?           04:13 AM, 07th Jan                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           04:17 AM, 07th Jan                     fatma                    Yes           04:17 AM, 07th Jan                     fatma                    Haaaaaalloooo           04:18 AM, 07th Jan                   Abdulqader                   Is there anything else may I assist you with?           04:18 AM, 07th Jan                     fatma                    You didn’t even assist me           04:19 AM, 07th Jan                     fatma                    I’m going to           04:19 AM, 07th Jan                     fatma                    Make a complaint under your name           04:19 AM, 07th Jan                   Abdulqader                   Kindly provide us a screenshot of the missing item.           04:19 AM, 07th Jan                     fatma                    Hi           04:20 AM, 07th Jan                     fatma                    It’s not a missing item           04:20 AM, 07th Jan                   Abdulqader                   Please share the image for the issue so I can assist better.           04:22 AM, 07th Jan                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           04:26 AM, 07th Jan                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           04:29 AM, 07th Jan                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:34 AM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3730642