Subject: New Reply Received - Delivery
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 05 Jan 2022 11:18:53 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Delivery  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Hi Sankar,
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<div class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">I dropped an email to payfort team for refund.</span></div>
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<div class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Thanks and regards</span></div>
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<div class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Jennie Prakash</span></div>
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<div>From: <span style="font-size:12.0pt;color:black">Sankar Thulasimani &lt;[email-masked]&gt;<br>
<b>Date: </b>Tuesday, 4 January 2022 at 12:03 PM<br>
<b>To: </b>Akshay Berry &lt;[email-masked]&gt;, Punit Darji &lt;[email-masked]&gt;, Jennie James &lt;[email-masked]&gt;<br>
<b>Cc: </b>"[email-masked]" &lt;[email-masked]&gt;, Escalations Dxbteam &lt;[email-masked]&gt;, Prince Anand &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: [#562671] RE: Ticket Assigned - refund</span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#2F5496"><a id="OWAAMAEC2B5429229934F8A5FFB93A869C02E" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jennie James</span></a>
 – Please take this up with PayFort team and update as refunded once done?</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#2F5496">Thanks,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#2F5496">Sankar.</span></div>
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<b><span lang="EN-US" style="font-size:12.0pt;color:black">From:
</span></b><span lang="EN-US" style="font-size:12.0pt;color:black">Akshay Berry &lt;[email-masked]&gt;<br>
<b>Date: </b>Tuesday, 4 January 2022 at 10:28 AM<br>
<b>To: </b>Punit Darji &lt;[email-masked]&gt;, Sankar Thulasimani &lt;[email-masked]&gt;<br>
<b>Cc: </b>[email-masked] &lt;[email-masked]&gt;, Escalations Dxbteam &lt;[email-masked]&gt;, Prince Anand &lt;[email-masked]&gt;<br>
<b>Subject: </b>RE: [#562671] RE: Ticket Assigned - refund</span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><a id="OWAAMDEA3F9AB3C1948C9B92A5C5B4FBBCE16" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sankar Thulasimani</span></a></span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Assist for this too as the refund is still not processed from Hybris.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Regards,</span></div>
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<b><span lang="EN-US" style="font-size:12.0pt">Akshay Berry</span></b><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US">Email: <a href="mailto:[email-masked]" rel="noreferrer">
<span style="color:windowtext">[email-masked]</span></a></span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US">T: +971 4 5172125</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Akshay Berry
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<b>Sent:</b> Tuesday, December 28, 2021 12:59 PM<br>
<b>To:</b> Amazon Payment Services Operations Team &lt;[email-masked]&gt;; Punit Darji &lt;[email-masked]&gt;; Sankar Thulasimani &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]; Escalations Dxbteam &lt;[email-masked]&gt;; Prince Anand &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#562671] RE: Ticket Assigned - refund</span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><a id="OWAAMFE51BE32B1BB4A7398740222986B990A" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sankar Thulasimani</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Punit Darji</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Refund still not processed in hybris.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Regards,</span></div>
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<b><span lang="EN-US" style="font-size:12.0pt">Akshay Berry</span></b><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US">Email: <a href="mailto:[email-masked]" rel="noreferrer">
<span style="color:windowtext">[email-masked]</span></a></span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US">T: +971 4 5172125</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Amazon Payment Services Operations Team &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, December 28, 2021 11:27 AM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Prince Anand &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Punit Darji &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sankar Thulasimani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#562671] RE: Ticket Assigned - refund</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span lang="EN-US"></span>
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<span lang="EN-US" style='font-family:"Helvetica Neue"'>Ticket ID: 562671</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style='font-family:"Helvetica Neue"'>Hi Akshay,
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<span lang="EN-US" style='font-family:"Helvetica Neue"'>Good Day </span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style='font-family:"Helvetica Neue"'>Kindly be informed that we have processed the refund as requested </span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style='font-family:"Helvetica Neue";color:black'>Hope you will find this information useful. Still, should you need any further assistance, please do not hesitate to contact me back.</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style='font-family:"Helvetica Neue";color:black'>Regards</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<strong><span lang="EN-US" style='font-family:"Helvetica Neue"'>Nabil Othman</span></strong><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style='font-family:"Helvetica Neue"'>Payments Operations Manager</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style='font-family:"Helvetica Neue"'>On Tue, 28 Dec at 11:01 AM
<span class="separator">, Amazon Payment Services Key Accounts &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="EN-US" style='font-family:"Helvetica Neue"'>Ticket ID: 562671</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style='font-family:"Helvetica Neue"'>Hello Akshay,<br>
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Thank you for reaching out to Amazon Payment Services. <br>
We received your query and an automatic ticket ID has been created with a ticket ID 562671. In case you need to contact us to track the progress of your query, please refer to this ticket ID so we can assist you better.<br>
A representative will be reviewing your query and replying to you shortly.<br>
For more information on our Frequently Asked Questions, please visit our website. <br>
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Thank you for your patience. We’re always here for you! <br>
 <br>
Best<br>
Amazon Payment Services Team<br>
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1Please do not modify the subject of this email.<br>
2Our merchant support team is happy to assist you 7 days a week from 9 am to 6 pm Gulf standard time. Other teams’ office timings are Sunday to Thursday from 9 am to 6 pm Gulf Standard Time.</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style='font-family:"Helvetica Neue"'>On Mon, 27 Dec at 7:49 PM
<span class="separator">, Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="EN-US" style='font-family:"Helvetica Neue"'><a id="OWAAM62A6D1BD59EA45148BEE494B3131E09F" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Amazon Payment Services Key
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@PayFort Operations Team</span></a>,</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style='font-family:"Helvetica Neue"'>Assist to process refund for AED 19 for Order# 9511644704.</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style='font-family:"Helvetica Neue"'>Regards,</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<b><span lang="EN-US" style='font-size:12.0pt;font-family:"Helvetica Neue"'>Akshay Berry</span></b><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style='font-family:"Helvetica Neue"'>Email:
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:windowtext">[email-masked]</span></a></span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style='font-family:"Helvetica Neue"'>T: +971 4 5172125</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<b><span lang="EN-US" style='font-family:"Helvetica Neue"'>From:</span></b><span lang="EN-US" style='font-family:"Helvetica Neue"'> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, December 27, 2021 7:43 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - refund</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<b><i><span lang="EN-US" style='font-size:13.5pt;font-family:"Helvetica Neue";color:indianred'>External email sender, please take precaution.</span></i></b><span lang="EN-US" style='font-family:"Helvetica Neue"'>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Akshay Berry,<br>
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A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
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refund</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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The refund in the order id - 9511644704 got rejected, For reference please see the attachment .</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"><a href="https://landmark.atlassian.net/browse/REL-150207" rel="noreferrer">https://landmark.atlassian.net/browse/REL-150207</a><br>
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Thank you for your help.<br>
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Regards,</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Ticket attachments : 1.
<a href="http://helpae.centrepointstores.com/helpdesk/attachments/2043288541767" rel="noreferrer">
image-2021-12-12-16-49-31-425.png</a><br>
2. <a href="http://helpae.centrepointstores.com/helpdesk/attachments/2043288541783" rel="noreferrer">
1.21.PNG</a><br>
3. <a href="http://helpae.centrepointstores.com/helpdesk/attachments/2043288541862" rel="noreferrer">
image-20211215-095336.png</a> <br>
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3616156" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3616156</a>
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<span lang="EN-US" style="font-size:1.0pt;font-family:fdtktid;color:white">562671:58665</span><span lang="EN-US" style='font-family:"Helvetica Neue"'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/562671