Subject: New Reply Received - Order #9514108961 Refund Request
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 29 Dec 2021 08:38:43 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Order #9514108961 Refund Request   Ticket comment <div dir="ltr" style="">
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Dear MAX Support Team,</div>
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I have been charged for both order number and still the Tabby installment keep collecting for both order number amount from my account. Moreover I already attached the screenshot of the order number  9514108961 for prof. I will attach once again both order
 number charges, please coordinate with the concern team and refund the amount debited to my account also stop the outstanding charges as well</div>
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Regards,</div>
<div style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" dir="ltr">
Ermon </div>
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0566993304</div>
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<img id="id-A8C2D573-9CF7-476E-A053-3532AA755C0C" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5MTkzODk3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.WkzWcixekcTtUqGpN9YvMjfrMeZ54IKO57RcdEn3OFU" alt="Image.jpeg" style="max-width: 100%"><img id="id-FF8F674E-86B1-44F4-92BC-CB1B44907413" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5MTkzODk3MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gMH31GOkclJnA5iIVEPLS9ITE9-U6AIrL-_c6xiYfg8" alt="Image.jpeg" style="max-width: 100%"><img id="id-E38594DF-BFF1-4817-998C-0254BBE5C0EC" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5MTkzODk3MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.z258f9-Pl4CRTBehM_kzsB-_b8pif_lNiDCqkBydIro" alt="Image.jpeg" style="max-width: 100%"><img id="id-FDAC9DC9-36C3-4090-8D3B-7B85D67ACA9C" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5MTkzODk3NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gfQ2ychQrnb9ywdRmePBgjydBlIrsAZyaMWnAaZOer8" alt="Image.jpeg" style="max-width: 100%">
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, December 28, 2021 11:01:14 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3679768] - Order #9514108961 Refund Request
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<div dir="ltr">Hi Ermon,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9514108961) was not placed successfully. Whenever this happens our system tries to capture the payment again
 automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9514162848).<br>
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The payment has been captured only once from your account which is for the new successfully placed order.<br>
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<div dir="ltr">We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3679768