Subject: Ticket Assigned - Conversation with maha
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 28 Dec 2021 21:02:39 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maha maha                    Bot:  Hi again! Bot:  Please enter your name Customer:  maha Bot:  Hi Maha ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:33 AM, 29th Dec                   Mazen                   Hi, thank you for contacting us. This's Mazen We would be happy to help you.           12:33 AM, 29th Dec                     maha                    Hi           12:34 AM, 29th Dec                     maha                    I was requesting return for some items I ordered online           12:35 AM, 29th Dec                     maha                             12:35 AM, 29th Dec                     maha                    I pocket           12:35 AM, 29th Dec                     maha                    I picked up the order on December 16           12:35 AM, 29th Dec                     maha                    So I still have till tomorrow to return the items           12:35 AM, 29th Dec                     maha                    I have the return option           12:36 AM, 29th Dec                     maha                    Butter not for all the items           12:36 AM, 29th Dec                     maha                             12:36 AM, 29th Dec                   Mazen                   We request you to please allow us some time to check your details and back to you, stay with us           12:36 AM, 29th Dec                     maha                    But not for all the items           12:36 AM, 29th Dec                   Mazen                   Please share with us the items name you want to return           12:40 AM, 29th Dec                     maha                             12:40 AM, 29th Dec                     maha                             12:41 AM, 29th Dec                   Mazen                   Kindly note this item  Sustainable Solid Maxi Pencil Skirt with Slit Detail is returnable product           12:44 AM, 29th Dec                     maha                    What do u mean?           12:46 AM, 29th Dec                     maha                    I am trying to return it but I don’t have the option to check it           12:46 AM, 29th Dec                   Mazen                   Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.  As per the policy, (Sustainable Solid Maxi Pencil Skirt with Slit Detail) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.           12:47 AM, 29th Dec                     maha                    Why it cannot be returned?           12:48 AM, 29th Dec                     maha                    It a skirt           12:48 AM, 29th Dec                     maha                    And I returned other skirts before           12:49 AM, 29th Dec                     maha                    Why I can’t return this one?           12:49 AM, 29th Dec                     maha                    Nothing in ur return policy indicated           12:50 AM, 29th Dec                     maha                    Indicates that I cannot return this item           12:50 AM, 29th Dec                     maha                    I should be able to return all the items except for certain items           12:50 AM, 29th Dec                   Mazen                   We apologize, according to our system, the product cannot be returned.           12:51 AM, 29th Dec                     maha                    What is the reason?           12:52 AM, 29th Dec                   Mazen                   We do not accept:  - Products damaged by misuse or showing signs of wear, even if they are still under warranty.  - Products that have been used, altered, assembled or installed, unless they are defective.  - Lingerie, jewellery, disposable items such as nappies, or nursing and maternity products like bottle warmers, if their packaging has been opened. Of course, we will take back defective products.  - Toiletries, perfumes and cosmetics.  - Bedding, mattresses, bath products, kids' products, pillows, sheets, comforters, bed-in-a-bag, duvets, duvet covers, memory foam, towels and bathrobes that have been removed from their packaging.  - Products that have already been assembled, unless there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.  - Products you wish to exchange for a different colour or size. (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead).  - Returns or exchange on smartwatches  Please return your non-furniture products in their original packaging, within 14 days of delivery. Double-check that you've included the original invoice, all the accessories, promotional gifts and warranty cards that came with your order.           12:52 AM, 29th Dec                     maha                    The return policy does not mention anything about skirts?!!!           12:53 AM, 29th Dec                   Mazen                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:55 AM, 29th Dec                     maha                    Thank u           12:56 AM, 29th Dec                   Mazen                   Do you have any other inquiries that we can help with?           12:56 AM, 29th Dec                   Mazen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:00 AM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3683055