Subject: Ticket Assigned - Conversation with samreen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Dec 2021 13:11:27 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with samreen samreen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  samreen Bot:  Hi Samreen ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0525529786            05:00 PM, 28th Dec                   Abdallah                   Hi Samreen  Thank you for contacting us. This's abdallah  We would be happy to help you.           05:05 PM, 28th Dec                   Abdallah                   i can see that you're contacting us regarding  Returns process           05:08 PM, 28th Dec                   Abdallah                   The product can be returned within 14 days through one of the following options: 1- You can contact our customer support team at (8006927) to book an appointment to receive the returned product. 2- You can also book an appointment for receiving the returned product online by logging into your account and going to the order history and then clicking on “Order Number” from this page (https://www.centrepointstores.com/ae/en/department/cross) You can choose which products you want to return. 3- You can visit the nearest branch and return the product to the branch.           05:09 PM, 28th Dec                   Abdallah                   Is there anything else I can assist you with?           05:09 PM, 28th Dec                   Abdallah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:11 PM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3680592