Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 26 Dec 2021 23:45:37 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Returns  Ticket comment <div>Right … so where on that list says swimwear or bikinis…. No where ..? Thus a refund is necessary and legally required <br><br>
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<div dir="ltr">Best,<div>Amanda </div>
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<div>On Dec 26, 2021, at 1:43 PM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">HI Amanda,<br><br>We apologize for the inconvenience caused.<br><br>​We do not accept:<br><br>- Products damaged by misuse or showing signs of wear, even if they are still under warranty.<br><br>- Products that have been used, altered, assembled or installed, unless they are defective.<br><br>- Lingerie, jewellery, disposable items such as nappies, or nursing and maternity products like bottle warmers, if their packaging has been opened. Of course, we will take back defective products.<br><br>- Toiletries, perfumes and cosmetics.<br><br>- Bedding, mattresses, bath products, kids' products, pillows, sheets, comforters, bed-in-a-bag, duvets, duvet covers, memory foam, towels and bathrobes that have been removed from their packaging.<br><br>- Products that have already been assembled, unless there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.<br><br>- Products you wish to exchange for a different colour or size. (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead).<br><br>- Returns or exchange on smartwatches<br><br>We thank you for your understanding and cooperation.<br><br>Your friends,<br>The Support Team</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3634038