Subject: Ticket Assigned - Conversation with hello
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 23 Dec 2021 23:41:03 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0528104339            03:21 AM, 24rd Dec                     hello                    Ok           03:21 AM, 24rd Dec                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           03:23 AM, 24rd Dec                     hello                    Hello good morning           03:23 AM, 24rd Dec                     hello                             03:24 AM, 24rd Dec                     hello                    I ordered these 2 items in the morning and i was wondering why its cancelled           03:24 AM, 24rd Dec                   Abdulqader                   Could you please share your order number so that I can assist you further?           03:25 AM, 24rd Dec                     hello                    And in the website size still availble, then what was the reason why my ordered cancelled           03:25 AM, 24rd Dec                     hello                             03:26 AM, 24rd Dec                   Abdulqader                   We are truly sorry to hear that you are facing issues while trying to add an item to the shopping cart. This is surely not the experience we want our customers to have when they shop with us.  Due to its high demand; the item might have been added and ordered already when the item came back in stock.  We can understand that this must be really annoying and frustrating for you, but be assured we would surely get it sorted to make your shopping experience better.           03:26 AM, 24rd Dec                     hello                    Here, I just noticed now the sms the saying canceled           03:26 AM, 24rd Dec                     hello                    Please i need 2pcs  they are siblings           03:26 AM, 24rd Dec                     hello                    Anf i badly need these for Christmas for the kid's           03:27 AM, 24rd Dec                   Abdulqader                   The (163584424 - - NASA Printed Long Sleeves Jacket with Hood and Zip Closure) in your order ID 9520499859went out of stock, so we've partially shipped           03:28 AM, 24rd Dec                     hello                    Now that price has increased I dont mind will really appreciate if you could arrange for me the one that ypu cancelled i need both to be deliver on 25th           03:29 AM, 24rd Dec                     hello                    I need 2 pcs if just one the i prefer to cancel both           03:30 AM, 24rd Dec                   Abdulqader                   we apologize for the inconvenience caused to you. Kindly note we cannot add items when the order has been confirmed.           03:30 AM, 24rd Dec                   Abdulqader                   Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           03:31 AM, 24rd Dec                   Abdulqader                   Is ther anything else may I assist you with?           03:33 AM, 24rd Dec                     hello                    Okay, hopefully courier will not get upset           03:34 AM, 24rd Dec                     hello                    Coz they we're  siblings           03:34 AM, 24rd Dec                     hello                    Doesnt make sense if ill get only one           03:34 AM, 24rd Dec                     hello                    Other one will get jealous           03:34 AM, 24rd Dec                   Abdulqader                   You can inform him to cancel the delivery there's no issue with that.           03:36 AM, 24rd Dec                   Abdulqader                   Is ther anything else may I assist you with?           03:36 AM, 24rd Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:40 AM, 24rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3658443