Subject: Ticket Assigned - Conversation with zayana
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 23 Dec 2021 21:37:50 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zayana zayana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zayana Bot:  Hi Zayana ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8120399083 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8120399093 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96560425481 Bot:  Please wait while we transfer you to an agent Agent:  Hi Zayana, Thank you for contacting us. My name is Kabir , I will be happy to assist you. Agent:  Please confirm if you are contacting regarding the following order number: 8120399093 Agent:  I would like to inform you that your order (8120399093) is placed successfully on Dec 22, 2021 Please note the shipping time frame is 2-3 business days. And you will be informed once your order is ready for delivery. Agent:  Once this order has been shipped out you will receive an email notification for the same containing the tracking details. Agent:  Is there anything else I can help you with today? Customer:  yes i want to know what time my order will reach Customer:  please confirm whether it will reach tomorrow Agent:  The order will be shipped out for delivery within 1-2 working days Customer:  so it won’t be delivered tomorrow ?? Agent:  As per the order details the shipment is not our for delivery today. Customer:  tomorrow ??? Customer:  if the delivery is tomorrow please make it after 2:30pm Agent:  You can reschedule the delivery with the agent once he contacts you prior delivery Customer:  what if i didn’t  attend the call ?? Agent:  Please be assured to receive a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (96566467524) Customer:  can you please tell an estimated time of delivery Agent:  The order will be out for delivery within 48 hrs Agent:  Is there anything else I can help you with today? Agent:  We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  zayana Bot:  Hi Zayana ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8120399093 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:19 AM, 24rd Dec                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:20 AM, 24rd Dec                     zayana                    yes please           01:20 AM, 24rd Dec                     zayana                    can i know when i will receive my order           01:21 AM, 24rd Dec                     zayana                    8120399093           01:24 AM, 24rd Dec                     zayana                    is my order number           01:24 AM, 24rd Dec                   Abdulqader                   We have attempted to contact you on the registered mobile number (+96566467524) to deliver your order, but the mobile was switched off.   Please provide us with an alternative mobile number to avoid the cancellation of your order.           01:24 AM, 24rd Dec                     zayana                    please try the same number           01:25 AM, 24rd Dec                     zayana                    could u deliver tomorrow ??           01:26 AM, 24rd Dec                   Abdulqader                   Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (96566467524)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           01:26 AM, 24rd Dec                   Abdulqader                   Is ther anything else may I assist you with?           01:28 AM, 24rd Dec                     zayana                    yes i would like to know when my  order will be delivered           01:29 AM, 24rd Dec                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:30 AM, 24rd Dec                     zayana                    okey           01:30 AM, 24rd Dec                     zayana                    hey excuse me           01:30 AM, 24rd Dec                   Abdulqader                   Is ther anything else may I assist you with?           01:31 AM, 24rd Dec                     zayana                    i am really very concerned about my order           01:33 AM, 24rd Dec                     zayana                    i want it to be delivered tomorrow please           01:33 AM, 24rd Dec                     zayana                    please can you do something           01:33 AM, 24rd Dec                   Abdulqader                   We’re on it - and we’ll do our best to sort this out quickly.           01:34 AM, 24rd Dec                     zayana                    thanku           01:36 AM, 24rd Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:37 AM, 24rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3658265