Subject: New Reply Received - Wrong order
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 23 Dec 2021 09:02:31 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Wrong order  Ticket comment <div dir="ltr"></div>
<div dir="ltr">Hello,</div>
<div dir="ltr">I still didn’t get any reply from your side!</div>
<div dir="ltr">One month to solve the issue!</div>
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<div dir="ltr">Awaiting for your urgent reply,</div>
<div dir="ltr">Phone number: 00201223615959</div>
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<div dir="ltr">Farah </div>
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<div>On Dec 20, 2021, at 3:14 PM, farah nashed &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hello,</div>
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<div dir="ltr">Hope all is well,</div>
<div dir="ltr">The courier still didn’t get me the item I ordered he took the wrong order sent but I didn’t get a refund or the original order I requested!</div>
<div dir="ltr">This is taking so much time I hope I can get a prompt action.</div>
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<div dir="ltr">Order number was:</div>
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<div dir="ltr" style="-webkit-text-size-adjust: auto"><span style="font-family: Helvetica, Arial, sans-serif; font-size: 15px; background-color: rgb(255, 255, 255)">2104975097</span></div>
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<div dir="ltr"><img width="295" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5MDc1Njk1NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.tnm2nvLcbb7l1UWuLjRvITh4zh2aH5C2TnXFVX0KIoI"></div>
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<blockquote>On Dec 6, 2021, at 7:41 AM, Max &lt;[email-masked]&gt; wrote:<br>
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<div><font style="vertical-align: inherit"><font style="vertical-align: inherit" dir="ltr"><font style="vertical-align: inherit"><font style="vertical-align: inherit" dir="ltr"><font style="vertical-align: inherit"><font style="vertical-align: inherit">Hi Ramy,</font></font></font></font></font></font></div>
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<font style="vertical-align: inherit"><font dir="ltr" style="vertical-align: inherit"><font style="vertical-align: inherit"><font style="vertical-align: inherit"><font style="vertical-align: inherit"><font style="vertical-align: inherit">​</font></font></font></font></font></font><br>
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<div dir="ltr"><font style="vertical-align: inherit"><font dir="ltr" style="vertical-align: inherit"><font style="vertical-align: inherit"><font style="vertical-align: inherit"><font style="vertical-align: inherit"><font style="vertical-align: inherit">Thanks
 for your prompt response.</font></font></font></font></font></font></div>
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<font style="vertical-align: inherit"><font dir="ltr" style="vertical-align: inherit"><font style="vertical-align: inherit"><font style="vertical-align: inherit"><font style="vertical-align: inherit"><font style="vertical-align: inherit">​</font></font></font></font></font></font><br>
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<div dir="ltr"><font style="vertical-align: inherit"><font dir="ltr" style="vertical-align: inherit"><font style="vertical-align: inherit"><font style="vertical-align: inherit">We sincerely apologize for the inconvenience caused to you.</font></font></font></font></div>
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<font style="vertical-align: inherit"><font dir="ltr" style="vertical-align: inherit"><font style="vertical-align: inherit"><font style="vertical-align: inherit"><font style="vertical-align: inherit"><font style="vertical-align: inherit"><font style="vertical-align: inherit"><font style="vertical-align: inherit">​</font></font></font></font></font></font></font></font><br>
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<div dir="ltr"><font style="vertical-align: inherit"><font dir="ltr" style="vertical-align: inherit">We would like to inform you that you can return online purchases through the below three channels:<br>
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·You can contact our customer support team on +20–22 58 78 1 88 to book a return and we are truly sorry to hear that you wish to exchange the items due to a sizing issue however be notified of the refund amount based on our return policy.<br>
·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>
<font style="vertical-align: inherit"><font style="vertical-align: inherit" dir="ltr">·You can now drop off your return to any MAX store across the </font></font><font style="vertical-align: inherit"><font style="vertical-align: inherit" dir="ltr">Egypt.</font></font><br>
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Here’s what you need to do:<br>
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<font style="vertical-align: inherit"><font style="vertical-align: inherit" dir="ltr">·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any ​<font style="vertical-align: inherit"><font dir="ltr" style="vertical-align: inherit">MAX
 store across the </font></font><font style="vertical-align: inherit"><font style="vertical-align: inherit" dir="ltr">Egypt</font></font>.</font></font><br>
<font style="vertical-align: inherit"><font style="vertical-align: inherit">·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</font></font><br>
<font style="vertical-align: inherit"><font style="vertical-align: inherit">·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account
 for online purchases. If you’ve paid by card, you can receive a refund to your card.</font></font><br>
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<font style="vertical-align: inherit"><font style="vertical-align: inherit">We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct
 a quality check and issue your refund.</font></font><br>
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<font style="vertical-align: inherit"><font style="vertical-align: inherit">Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.</font></font><br>
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<font style="vertical-align: inherit"><font style="vertical-align: inherit">Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</font></font><br>
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<font style="vertical-align: inherit"><font style="vertical-align: inherit">Feel free to get in touch with us for further assistance.</font></font><br>
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<font style="vertical-align: inherit"><font style="vertical-align: inherit">Your friends,</font></font><br>
<font style="vertical-align: inherit"><font style="vertical-align: inherit">The Support Team</font></font></font></font></div>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3532258