Subject: Ticket Assigned - Conversation with hello
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 23 Dec 2021 00:14:50 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8120478606 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:06 AM, 23rd Dec                     hello                    Sure           04:07 AM, 23rd Dec                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           04:08 AM, 23rd Dec                     hello                    Hello           04:08 AM, 23rd Dec                     hello                    I just received an email saying my order did not go through           04:09 AM, 23rd Dec                     hello                             04:09 AM, 23rd Dec                     hello                    Can you please confirm?           04:09 AM, 23rd Dec                   Abdulqader                   We request you to allow us for sometime to check your order.           04:09 AM, 23rd Dec                     hello                    Because above says “pending” and in the app also it says “processing”           04:10 AM, 23rd Dec                     hello                    Alright tyt           04:10 AM, 23rd Dec                   Abdulqader                   we have checked and it appears that the following order number: (8120478606) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8120478672).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           04:11 AM, 23rd Dec                     hello                    So you are confirming that the order is placed and i dont need to order again?           04:12 AM, 23rd Dec                   Abdulqader                   The order 8120478672  placed successfully           04:13 AM, 23rd Dec                     hello                    Alright thank you           04:13 AM, 23rd Dec                   Abdulqader                   Is ther anything else may I assist you with?           04:14 AM, 23rd Dec                     hello                    No thank you           04:14 AM, 23rd Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:14 AM, 23rd Dec                     hello                    You too           04:14 AM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3653088