Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 22 Dec 2021 06:21:25 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Delivery  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Jessie,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>We delivered the second piece to customer another day already. Kindly check with customer and confirm.
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<div class="MsoNormal"><b><i><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#2F5496'>Thanking you.</span></i></b></div>
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<div class="MsoNormal"><b><i><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#2F5496'>Best regards,</span></i></b></div>
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<div class="MsoNormal"><img width="152" height="89" style="width:1.5833in;height:.927in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5MDMzMTQwMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.TmwlGabKgXCuQuUsxBwhb3t0H9iuWUXHLEyiNjTIBFY" alt="cid:[email-masked]"></div>
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<div class="MsoNormal"><b><i><span style='font-size:14.0pt;font-family:"Bradley Hand ITC";color:#0070C0'>Antony Markose</span></i></b></div>
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<b><i><u><span dir="LTR" style='font-size:9.0pt;font-family:"Bell MT",serif;color:#00B0F0'>Service Coordinator</span></u></i></b><b><span dir="LTR" style='font-size:14.0pt;font-family:"Arial",sans-serif;color:#00B0F0'></span></b>
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<b><i><u><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#00B0F0'>Dubai Delivery Center</span></u></i></b><span dir="RTL"></span><span dir="RTL"></span><b><i><u><span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#00B0F0'><span dir="RTL"></span><span dir="RTL"></span> </span></u></i></b><b><i><span style='font-family:"Bell MT",serif;color:#00B0F0'></span></i></b>
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<b><i><u><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#00B0F0'>PO Box 99999, Dubai, United Arab Emirates</span></u></i></b><b><i><u><span style='font-family:"Bell MT",serif;color:#00B0F0'></span></u></i></b>
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<div class="MsoNormal"><b><i><u><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#00B0F0'>T +971-42303244</span></u></i></b></div>
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<b><u><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#00B0F0'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#00B0F0">[email-masked]</span></a></span></u></b><u><span style='font-family:"Bell MT",serif;color:blue'></span></u>
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<div>From: Jessie Caparas &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, December 21, 2021 8:58 PM<br>
<b>To:</b> Epg Lmg1 &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Mehaboob Abdul Salam &lt;[email-masked]&gt;; Raj &lt;[email-masked]&gt;; Dipesh Regmi &lt;[email-masked]&gt;; Antony Markose &lt;[email-masked]&gt;;
 Gaurav Khemka &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3561157] - Delivery - 1000013800644<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal"><a id="OWAAM76140F5FF6384CFCA5D95F9C0F367194" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Gaurav Khemka</span></a></div>
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<div class="MsoNormal">Can you please help us on this case?</div>
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<div class="MsoNormal">The missing item which is showing as delivered is worth 1193.</div>
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<div class="MsoNormal">This has been dispatched from our side.</div>
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<div class="MsoNormal">Thank you and Kind Regards,</div>
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<div class="MsoNormal">Jessie Caparas</div>
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<div class="MsoNormal">T: +97145172087</div>
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<b>From:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, December 19, 2021 7:26 PM<br>
<b>To:</b> Epg Lmg1 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mehaboob Abdul Salam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Raj &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dipesh Regmi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3561157] - Delivery - 1000013800644<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal"><a id="OWAAMFB9DA3BC316F4F7AA109D4030DFEE33C" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a></div>
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<div class="MsoNormal">Any update on this?</div>
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<div class="MsoNormal">Please note that the item which the customer is complaining about is worth AED 1193             
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<div class="MsoNormal">163125727 - Chicco - Chicco Fit4 4-in-1 Convertible Car Seat</div>
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<div class="MsoNormal">Thank you and Kind Regards,</div>
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<div class="MsoNormal">Jessie Caparas</div>
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<div class="MsoNormal">T: +97145172087</div>
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<b>From:</b> Antony Markose &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<b>On Behalf Of </b>Epg Lmg1<br>
<b>Sent:</b> Saturday, December 11, 2021 5:07 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Epg Lmg1 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mehaboob Abdul Salam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Raj &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dipesh Regmi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3561157] - Delivery - 1000013800644</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">We will check with concerned delivery center and revert ASAP.
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<div class="MsoNormal"><b><i><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#2F5496'>Thanking you.</span></i></b></div>
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<div class="MsoNormal"><b><i><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#2F5496'>Best regards,</span></i></b></div>
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<div class="MsoNormal"><b><i><span style='font-size:14.0pt;font-family:"Bradley Hand ITC";color:#0070C0'>Antony Markose</span></i></b></div>
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<b><i><u><span dir="LTR" style='font-size:9.0pt;font-family:"Bell MT",serif;color:#00B0F0'>Service Coordinator</span></u></i></b><b><span dir="LTR" style='font-size:14.0pt;font-family:"Arial",sans-serif;color:#00B0F0'></span></b>
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<b><i><u><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#00B0F0'>Dubai Delivery Center</span></u></i></b><span dir="RTL"></span><span dir="RTL"></span><b><i><u><span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#00B0F0'><span dir="RTL"></span><span dir="RTL"></span> </span></u></i></b><b><i><span style='font-family:"Bell MT",serif;color:#00B0F0'></span></i></b>
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<b><i><u><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#00B0F0'>PO Box 99999, Dubai, United Arab Emirates</span></u></i></b><b><i><u><span style='font-family:"Bell MT",serif;color:#00B0F0'></span></u></i></b>
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<div class="MsoNormal"><b><i><u><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#00B0F0'>T +971-42303244</span></u></i></b></div>
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<b><u><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#00B0F0'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#00B0F0">[email-masked]</span></a></span></u></b><u><span style='font-family:"Bell MT",serif;color:blue'></span></u>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, December 11, 2021 4:47 PM<br>
<b>To:</b> Epg Lmg1 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mehaboob Abdul Salam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Raj &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#3561157] - Delivery</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,<br>
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Problem Statement: Missing items<br>
Order Date : Nov 29, 2021<br>
Order ID: 9516390535<br>
Tracking ID: 1000013800644<br>
Assistance Required: Need missing item<br>
Issue Description: Customer placed order for 2 items but as per the customer he/she has only received 1 items, Under the consignment details we can see that all 2 items has been shipped/Delivered from our side.<br>
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The missing item is  163125727 - Chicco - Chicco Fit4 4-in-1 Convertible Car Seat<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>​Huma sayed</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3561157:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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