Subject: Ticket Assigned - Conversation with zoha
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 20 Dec 2021 00:55:54 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zoha zoha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zoha Bot:  Hi Zoha ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502822578 Bot:  Please wait while we transfer you to an agent Agent:  Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you. Customer:  Hii , i just placed an order and I selected a store as my click and collect option Agent:  Could you please share your order number so that I can assist you further? Customer:  But it charged me 5dhs delivery charge and will be delivered through FODEL Customer:  If ill go back to give you the order no my chat will close Customer:  I want to ask how can i cancel the order and get my money refunded ??? Agent:  We request you to allow us for sometime to check your order. Agent:  Delivery is free on orders of AED 200 and above. If your total order value is less than AED 200, you will be charged AED 10 for delivery.  If you opt for Same Day Delivery, which is available to select locations in Dubai, Sharjah and Ajman, you will be charged an extra AED 18.  There will also be an additional service charge of AED 10 on all Cash on Delivery orders.  Your delivery charges will be displayed during the checkout process. Customer:  IMAGE Customer:  What are you talkinh about ? Customer:  Thats nt my question Customer:  My question is the app has wrongly charged me Customer:  I want to cancel my order Customer:  How will my money get refunded Customer:  It charged me 5dhs for a pickup location Agent:  Kindly note the amount you paid online will be refunded back to your original payment method within 7- 14 working days. Customer:  But i wanted to collect at Centrepoint Deira Agent:  Kindly confirm if you want cancel the order Customer:  Wait please Agent:  we are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully. Customer:  And can i immediately order again ? Customer:  Will the money get refunded for the first one ? Agent:  Yes you can order again Customer:  The items will be available again to order once i cancel ? Agent:  The refund will take  7- 14 working days. Customer:  But it will get refunded right ? Customer:  Even if i order again ? Agent:  Yes the amount  will be refunded back to your original payment method Agent:  Kindly confirm if you want cancel this order 9520032310 Customer:  Okai so ill cancel Customer:  Cancel it ill order again Customer:  How much will be refunded ? Customer:  ? Agent:  The total amount AED52.70 Customer:  Okay Customer:  Is it canceled ? Agent:  We request you to allow us for sometime . Customer:  Yes sure Agent:  Kindly note the order has been canceled successfully Agent:  Is ther anything else may I assist you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  zoha Bot:  Hi Zoha ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:45 AM, 20th Dec                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           04:45 AM, 20th Dec                     zoha                    Hi i just canceled an order           04:45 AM, 20th Dec                     zoha                    But the item are not showing again to ordee           04:45 AM, 20th Dec                     zoha                    Shouldn’t they be available to order again ?           04:46 AM, 20th Dec                     zoha                    As i just canceled them           04:46 AM, 20th Dec                   Abdulqader                            04:48 AM, 20th Dec                   Abdulqader                   This item is available           04:48 AM, 20th Dec                   Abdulqader                   But item  Set of 3 - Embellished Hairpins is Sold out           04:48 AM, 20th Dec                   Abdulqader                   Is ther anything else may I assist you with?           04:51 AM, 20th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:55 AM, 20th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3635972