Subject: Ticket Assigned - Conversation with zoha
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 20 Dec 2021 00:41:57 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zoha zoha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zoha Bot:  Hi Zoha ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502822578            04:24 AM, 20th Dec                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           04:24 AM, 20th Dec                     zoha                    Hii , i just placed an order and I selected a store as my click and collect option           04:24 AM, 20th Dec                   Abdulqader                   Could you please share your order number so that I can assist you further?           04:24 AM, 20th Dec                     zoha                    But it charged me 5dhs delivery charge and will be delivered through FODEL           04:25 AM, 20th Dec                     zoha                    If ill go back to give you the order no my chat will close           04:25 AM, 20th Dec                     zoha                    I want to ask how can i cancel the order and get my money refunded ???           04:26 AM, 20th Dec                   Abdulqader                   We request you to allow us for sometime to check your order.           04:26 AM, 20th Dec                   Abdulqader                   Delivery is free on orders of AED 200 and above. If your total order value is less than AED 200, you will be charged AED 10 for delivery.  If you opt for Same Day Delivery, which is available to select locations in Dubai, Sharjah and Ajman, you will be charged an extra AED 18.  There will also be an additional service charge of AED 10 on all Cash on Delivery orders.  Your delivery charges will be displayed during the checkout process.           04:27 AM, 20th Dec                     zoha                             04:27 AM, 20th Dec                     zoha                    What are you talkinh about ?           04:27 AM, 20th Dec                     zoha                    Thats nt my question           04:27 AM, 20th Dec                     zoha                    My question is the app has wrongly charged me           04:28 AM, 20th Dec                     zoha                    I want to cancel my order           04:28 AM, 20th Dec                     zoha                    How will my money get refunded           04:28 AM, 20th Dec                     zoha                    It charged me 5dhs for a pickup location           04:28 AM, 20th Dec                   Abdulqader                   Kindly note the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:29 AM, 20th Dec                     zoha                    But i wanted to collect at Centrepoint Deira           04:29 AM, 20th Dec                   Abdulqader                   Kindly confirm if you want cancel the order           04:29 AM, 20th Dec                     zoha                    Wait please           04:29 AM, 20th Dec                   Abdulqader                   we are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully.           04:29 AM, 20th Dec                     zoha                    And can i immediately order again ?           04:30 AM, 20th Dec                     zoha                    Will the money get refunded for the first one ?           04:31 AM, 20th Dec                   Abdulqader                   Yes you can order again           04:31 AM, 20th Dec                     zoha                    The items will be available again to order once i cancel ?           04:31 AM, 20th Dec                   Abdulqader                   The refund will take  7- 14 working days.           04:31 AM, 20th Dec                     zoha                    But it will get refunded right ?           04:32 AM, 20th Dec                     zoha                    Even if i order again ?           04:32 AM, 20th Dec                   Abdulqader                   Yes the amount  will be refunded back to your original payment method           04:32 AM, 20th Dec                   Abdulqader                   Kindly confirm if you want cancel this order 9520032310           04:33 AM, 20th Dec                     zoha                    Okai so ill cancel           04:34 AM, 20th Dec                     zoha                    Cancel it ill order again           04:35 AM, 20th Dec                     zoha                    How much will be refunded ?           04:35 AM, 20th Dec                     zoha                    ?           04:35 AM, 20th Dec                   Abdulqader                   The total amount AED52.70           04:36 AM, 20th Dec                     zoha                    Okay           04:36 AM, 20th Dec                     zoha                    Is it canceled ?           04:36 AM, 20th Dec                   Abdulqader                   We request you to allow us for sometime .           04:36 AM, 20th Dec                     zoha                    Yes sure           04:36 AM, 20th Dec                   Abdulqader                   Kindly note the order has been canceled successfully           04:38 AM, 20th Dec                   Abdulqader                   Is ther anything else may I assist you with?           04:38 AM, 20th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:41 AM, 20th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3635959