Subject: Ticket Assigned - Conversation with vincent
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 18 Dec 2021 22:30:06 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vincent vincent                    Bot:  Hi again! Bot:  Please enter your name Customer:  vincent Bot:  Hi Vincent ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9515762980 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:17 AM, 19th Dec                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           02:18 AM, 19th Dec                     vincent                    I filed a return 2 weeks ago but still no one has come to pick up the item           02:18 AM, 19th Dec                   Abdulqader                   We request you to allow us for sometime to check your order.           02:19 AM, 19th Dec                     vincent                    It should be the missy quilted bag that I need to return           02:19 AM, 19th Dec                   Abdulqader                   We sincerely apologize for any inconvenience caused,   ​Please provide us with your full contact number and address in order to be updated (house number - street name - neighborhood - city)           02:20 AM, 19th Dec                     vincent                    address is 805 Azayez bldg Barsha Dubai           02:20 AM, 19th Dec                     vincent                    0508650708           02:21 AM, 19th Dec                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           02:22 AM, 19th Dec                   Abdulqader                   Is ther anything else may I assist you with?           02:26 AM, 19th Dec                     vincent                    none thank you just pick up the item           02:27 AM, 19th Dec                   Abdulqader                   we’ll do our best to sort this out quickly.           02:28 AM, 19th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:29 AM, 19th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3629830