Subject: Ticket Assigned - Conversation with vanraj
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 18 Dec 2021 21:17:55 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vanraj vanraj                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  vanraj Bot:  Hi Vanraj ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer 
 may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0585859399            01:08 AM, 19th Dec                     vanraj                    Ok           01:08 AM, 19th Dec                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:08 AM, 19th Dec                     vanraj                    Hii abdul           01:08 AM, 19th Dec                     vanraj            
         I have order items today           01:09 AM, 19th Dec                     vanraj                    And I applied for refund when i will get refund           01:09 AM, 19th Dec                   Abdulqader                   Could you please share your order number so that I can assist you further?           01:10 AM, 19th Dec                     vanraj                    Just hold i will share you           01:10 AM, 19th Dec                     vanraj                    9519851855           01:11 AM, 19th Dec                   Abdulqader                   We request you to allow us for sometime to check your order.           01:12 AM, 19th Dec                     vanraj                    Ok           01:12 AM, 19th Dec                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the order number: (9519851855) was not successfully placed. As we can see the amount was deducted from your
  (Payment ), we have already notified the payment gateway about the cancelled transaction so the amount can return to your account automatically.   Please allow 3-5 business days for the amount to be released by your Bank. In the meantime you can go ahead and try placing a new order from our website directly or place a new order once you have received the amount back in your account.           01:12 AM, 19th Dec                     vanraj                    Ok           01:13 AM, 19th Dec                     vanraj                    Thank you           01:13 AM, 19th Dec                   Abdulqader                   Is ther anything else may I assist you with?           01:14 AM, 19th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:17 AM, 19th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3
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