Subject: Ticket Assigned - Conversation with hala
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 17 Dec 2021 23:46:17 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hala hala                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hala Bot:  Hi Hala ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an addition
 al 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561060515            03:28 AM, 18th Dec                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           03:28 AM, 18th Dec                     hala                    Today i hve received my order and i want to exchange the items I requested for a return as exchange now is not an option           03:29 AM, 18th Dec                     hala        
             I paid cash           03:29 AM, 18th Dec                   Abdulqader                   We request you to please share with us your exact order number so that we assist you with this accordingly.           03:30 AM, 18th Dec                     hala                    I need to order the new items as soon as possible           03:30 AM, 18th Dec                     hala                    When can i get the refund           03:30 AM, 18th Dec                     hala                    9519427544           03:30 AM, 18th Dec                   Abdulqader                   We request you to allow us for sometime to check your order.           03:31 AM, 18th Dec                   Abdulqader                   Please note that an exchange service is not currently available for MAX products. Products can be returned within 14 days through one of the following options: 1- You can call the customer support team at (800-6927) to book an appointment for receiving the product to be
  returned. 2- You can also book an appointment for receiving the product to be returned online by logging into your account and going to the order book, then click on the "order number" from this page (https://www.MAX .com/), and choose the products you want to return .  3- You can visit the nearest branch of (MAX ) and return the product to the branch.           03:31 AM, 18th Dec                   Abdulqader                   Is ther anything else may I assist you with?           03:33 AM, 18th Dec                     hala                    Please clarify option 2           03:34 AM, 18th Dec                     hala                    ?           03:35 AM, 18th Dec                   Abdulqader                   As we can see A return request has been created in your order           03:36 AM, 18th Dec                   Abdulqader                   please note the courier partner may take up to 3 -5 business days to arrange the collection.           03:38 AM, 18th Dec             
       Abdulqader                   Is ther anything else may I assist you with?           03:40 AM, 18th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:44 AM, 18th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3624430