Subject: Ticket Assigned - Conversation with adresh
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 17 Dec 2021 22:06:20 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with adresh adresh                    Bot:  Hi again! Bot:  Please enter your name Customer:  adresh Bot:  Hi Adresh ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7319700817 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:53 AM, 18th Dec                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:56 AM, 18th Dec                 
     adresh                    7319700817  and 7319700719 orders placed via app           01:56 AM, 18th Dec                     adresh                    Payment deducted           01:56 AM, 18th Dec                     adresh                    But now teceived message           01:56 AM, 18th Dec                     adresh                    Order was not processed           01:57 AM, 18th Dec                   Abdulqader                   We request you to allow us for sometime to check your order.           01:57 AM, 18th Dec                   Abdulqader                   we have checked and it appears that the following order number: (7319700817) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (7319700898).  The payment has been captured only once from your account which is for the new successfully placed order.
   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           02:00 AM, 18th Dec                   Abdulqader                   Is ther anything else may I assist you with?           02:01 AM, 18th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:05 AM, 18th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3624307