Subject: New Reply Received - order number - 9516805310
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 16 Dec 2021 12:39:11 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  order number - 9516805310  Ticket comment <div dir="auto">Dear customer care,</div>
<div dir="auto"><br></div>
<div dir="auto">It has been a week since I have spoken to one of your customer service person regarding the issue mentioned in my previous mail. I was told by the customer service that this issue has been escalated and it will be sorted out soon. As of now nobody has called me regarding any updates on this. I am yet to receive my printed oversized shirt. Please let me know when will I receive it as I had placed the order on 2nd of December.</div>
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<div dir="auto">Thank you </div>
<div dir="auto"><br></div>
<div dir="auto">Regards </div>
<div dir="auto"><br></div>
<div dir="auto">Arunthathi Ajith</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: <strong class="gmail_sendername" dir="auto">Arunthathi Ajith</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Tue, 7 Dec 2021 at 18:43<br>Subject: Re: [#3551399] - order number - 9516805310<br>To: Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><br><br>
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<span class="gmail_default" style="font-family:tahoma,sans-serif"></span><span style="font-family:tahoma,sans-serif">Dear customer care,</span>
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<div><span class="gmail_default" style="font-family:tahoma,sans-serif"><br></span></div>
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<span class="gmail_default" style="font-family:tahoma,sans-serif">Thank you for your prompt response.  I would like to inform you that the delivery person did not contact me on Friday. I found the cover on my door when I came home. The cover contained only the item (</span><span style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:14px;font-weight:600;color:rgb(61,70,72)">Solid Round Neck Sweatshirt with Long Sleeves<span class="gmail_default" style="font-family:tahoma,sans-serif">)</span></span><span style="font-family:tahoma,sans-serif"> shown below. </span>
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<div><span class="gmail_default" style="font-family:tahoma,sans-serif"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="border-spacing:0px;padding:0px;margin:0px auto;max-width:620px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><tbody style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><tr style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><td align="center" style="border:0px;padding:0px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="border-spacing:0px;padding:0px;margin:0px auto;max-width:620px;font-size:13px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><tbody style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif">
<tr style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><td align="center" style="border:0px;padding:0px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="border-spacing:0px;padding:0px;margin:0px auto;max-width:620px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><tbody style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><tr style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif">
<td width="28%" align="center" style="border:0px;padding:0px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><table border="0" cellpadding="0" cellspacing="0" align="left" width="100%" style="border-spacing:0px;padding:0px;margin:0px auto;max-width:620px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><tbody style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><tr style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><td align="left" style="border:0px;padding:0px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><a href="https://www.maxfashion.com/ae/en/p/163506772?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en" target="_blank" style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif" rel="noreferrer"><img alt="" src="https://lmsin.net/cdn-cgi/image/h=150,w=150,q=90,fit=cover/https://3ecf0162ec16d2dc8f18-fd9472f10317a31c2bce51f193fe8bda.lmsin.net/max/WN211260BBLUELIGHT-WN211260B-MXWIN21110621_01-2100.jpg" width="100%" style="padding: 20px 0px 0px; max-width: 135px; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif"></a></td></tr></tbody></table></td>
<td width="40%" align="center" style="border:0px;padding:15px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="border-spacing:0px;padding:0px;margin:0px auto;max-width:620px;font-size:14px;font-family:Helvetica,Arial,sans-serif;color:rgb(61,70,72)"><tbody style="font-family:Helvetica,Arial,sans-serif">
<tr style="font-family:Helvetica,Arial,sans-serif"><td align="left" style="border:0px;padding:8px 0px 0px;font-weight:600;font-family:Helvetica,Arial,sans-serif">MAX</td></tr>
<tr style="font-family:Helvetica,Arial,sans-serif"><td align="left" style="border:0px;padding:8px 0px 0px;font-weight:600;font-family:Helvetica,Arial,sans-serif">Solid Round Neck Sweatshirt with Long Sleeves</td></tr>
<tr style="font-family:Helvetica,Arial,sans-serif"><td align="left" style="border:0px;padding:4px 0px 0px;font-family:Helvetica,Arial,sans-serif">Color: Green</td></tr>
<tr style="font-family:Helvetica,Arial,sans-serif"><td align="left" style="border:0px;padding:4px 0px 0px;font-family:Helvetica,Arial,sans-serif">Size: M</td></tr>
<tr style="font-family:Helvetica,Arial,sans-serif"><td align="left" style="border:0px;padding:4px 0px 0px;font-family:Helvetica,Arial,sans-serif">Quantity: 1<br><br>
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<td width="30%" align="right" style="border:0px;padding:20px 10px 0px 0px;font-weight:600;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;color:rgb(61,70,72)">AED 24.5</td>
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<tr style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><td align="center" style="border:0px;padding:0px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="border-spacing:0px;padding:0px;margin:0px auto;max-width:620px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><tbody style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><tr style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif">
<td width="28%" align="center" style="border:0px;padding:0px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif">
<br><br><br><br><table border="0" cellpadding="0" cellspacing="0" width="100%" style="font-size:small;text-align:start;border-spacing:0px;padding:0px;margin:0px auto;max-width:620px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><tbody style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><tr style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><td align="center" style="border:0px;padding:0px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="border-spacing:0px;padding:0px;margin:0px auto;max-width:620px;font-size:13px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><tbody style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif">
<tr style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"></tr>
<tr style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><td align="center" style="border:0px;padding:0px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="border-spacing:0px;padding:0px;margin:0px auto;max-width:620px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><tbody style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><tr style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif">
<td width="28%" align="center" style="border:0px;padding:0px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><table border="0" cellpadding="0" cellspacing="0" align="left" width="100%" style="border-spacing:0px;padding:0px;margin:0px auto;max-width:620px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><tbody style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><tr style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><td align="left" style="border:0px;padding:0px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><a href="https://www.maxfashion.com/ae/en/p/164042306?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en" target="_blank" style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif" rel="noreferrer"><img alt="" src="https://lmsin.net/cdn-cgi/image/h=150,w=150,q=90,fit=cover/https://3ecf0162ec16d2dc8f18-fd9472f10317a31c2bce51f193fe8bda.lmsin.net/max/LL104CLQRPINKMULTISHADE-LL104CLQR-MXWN21111321-1_02-2100.jpg" width="100%" style="padding: 20px 0px 0px; max-width: 135px; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif"></a></td></tr></tbody></table></td>
<td width="40%" align="center" style="border:0px;padding:15px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="border-spacing:0px;padding:0px;margin:0px auto;max-width:620px;font-size:14px;font-family:Helvetica,Arial,sans-serif;color:rgb(61,70,72)"><tbody style="font-family:Helvetica,Arial,sans-serif">
<tr style="font-family:Helvetica,Arial,sans-serif"><td align="left" style="border:0px;padding:8px 0px 0px;font-weight:600;font-family:Helvetica,Arial,sans-serif">MAX</td></tr>
<tr style="font-family:Helvetica,Arial,sans-serif"><td align="left" style="border:0px;padding:8px 0px 0px;font-weight:600;font-family:Helvetica,Arial,sans-serif">All-Over Printed Oversized Shirt with Long Sleeves</td></tr>
<tr style="font-family:Helvetica,Arial,sans-serif"><td align="left" style="border:0px;padding:4px 0px 0px;font-family:Helvetica,Arial,sans-serif">Color: Multicolour</td></tr>
<tr style="font-family:Helvetica,Arial,sans-serif"><td align="left" style="border:0px;padding:4px 0px 0px;font-family:Helvetica,Arial,sans-serif">Size: L</td></tr>
<tr style="font-family:Helvetica,Arial,sans-serif"><td align="left" style="border:0px;padding:4px 0px 0px;font-family:Helvetica,Arial,sans-serif">Quantity: 1</td></tr>
</tbody></table></td>
<td width="30%" align="right" style="border:0px;padding:20px 10px 0px 0px;font-weight:600;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;color:rgb(61,70,72)">AED 38.5</td>
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<td width="40%" align="center" style="border:0px;padding:15px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="border-spacing:0px;padding:0px;margin:0px auto;max-width:620px;font-size:14px;font-family:Helvetica,Arial,sans-serif;color:rgb(61,70,72)"><tbody style="font-family:Helvetica,Arial,sans-serif"><tr style="font-family:Helvetica,Arial,sans-serif"><td align="left" style="border:0px;padding:4px 0px 0px;font-family:Helvetica,Arial,sans-serif"><br></td></tr></tbody></table></td>
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<div class="gmail_default" style="font-family:tahoma,sans-serif">
<span style="font-size:13px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;text-align:-webkit-center">The second item shown above</span><b style="font-size:13px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;text-align:-webkit-center"> (</b><span style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:14px;font-weight:600;color:rgb(61,70,72)">Printed Oversized Shirt with Long Sleeves)</span><b style="font-size:13px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;text-align:-webkit-center">  </b><span style="font-size:13px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;text-align:-webkit-center">was not in it</span><b style="font-size:13px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;text-align:-webkit-center">.</b><span style="font-size:13px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;text-align:-webkit-center"> I would like to know when I will be receiving it? </span>
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<div class="gmail_default" style="font-family:tahoma,sans-serif"><br></div>
<div class="gmail_default" style="font-family:tahoma,sans-serif">Thank you</div>
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<div dir="auto">Sincerely </div>
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<div dir="auto">Arunthathi  Ajith</div>
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<div dir="ltr" class="gmail_attr">On Tue, 7 Dec 2021 at 02:54 Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div style='clear:both;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div style='clear:both;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div style='clear:both;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div style='clear:both;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div style='clear:both;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div style='font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px;font-style:normal;font-weight:400;clear:both;color:rgb(0,0,0)'>
<div dir="ltr" style='clear:both;font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Arunthathi </div>
<div dir="ltr" style='clear:both;font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div style='clear:both;font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.<br><div dir="ltr" style='font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We have checked and we would like to inform you that our courier team contacted on (971551041600) and delivered the order on (12/3/21 7:15 PM).</div>
<br><div style='font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We request you to please check with your security, family members and neighbours regarding your order.</div>
<br><div style='font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Feel free to get in touch with us for further assistance.</div>
<div style='font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div style='font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Your Friends,</div>
<div dir="ltr" style='font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>The Support Team </div>
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-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><font>Arunthathi Ajith</font></div></div></div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3551399