Subject: Ticket Assigned - Conversation with ebtehal
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 15 Dec 2021 22:03:19 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ebtehal ebtehal                    Bot:  Hi again! Bot:  Please enter your name Customer:  ebtehal Bot:  Hi Ebtehal ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097333917676            01:33 AM, 16th Dec                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:33 AM, 16th Dec                     ebtehal                    Hi Abdulqader , i ordered a bed , order no 7319383512           01:34 AM, 16th Dec                     ebtehal                    I want to confirm the bed size and dimensions           01:34 AM, 16th Dec                     ebtehal                    Is it right?           01:34 AM, 16th Dec                   Abdulqader                   We request you to allow us for sometime to check your order.           01:34 AM, 16th Dec                   Abdulqader                   This size of item           01:36 AM, 16th Dec                   Abdulqader                   Is ther anything else may I assist you?           01:38 AM, 16th Dec                     ebtehal                    Can i change it to another bed? With same price           01:38 AM, 16th Dec                   Abdulqader                   we do not have an exchange option available online at this time.           01:40 AM, 16th Dec                   Abdulqader                   Is ther anything else may I assist you?           01:43 AM, 16th Dec                     ebtehal                    Because the dimensions mentioned is not realistic           01:46 AM, 16th Dec                     ebtehal                    Can you double check please , and i want to know the matress suitable for this           01:47 AM, 16th Dec                   Abdulqader                   We can cancel the order and you ca order again with confirm size           01:48 AM, 16th Dec                     ebtehal                    How long the refund takes?           01:50 AM, 16th Dec                   Abdulqader                   will be refunded back to your original payment method within 7- 14 working days.           01:51 AM, 16th Dec                   Abdulqader                   Is ther anything else may I assist you with?           01:54 AM, 16th Dec                     ebtehal                    What is the suitable matress size for this?           01:56 AM, 16th Dec                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:58 AM, 16th Dec                   Abdulqader                   Is ther anything else may I assist you with?           01:59 AM, 16th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:02 AM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3615019