Subject: Ticket Assigned - Conversation with ahmed
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 15 Dec 2021 20:43:14 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmed ahmed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahmed Bot:  Hi Ahmed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  /startOver Customer:  /startOver Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Bot:   Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Wa
 s I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  01021737049            12:37 AM, 16th Dec                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           12:37 AM, 16th Dec                     ahmed                    Hi abdulqader           12:38 AM, 16th Dec                     ahmed                    I have bought an item and it said that my shukran points will appear once it is delivered but it hasn't           12:38 AM, 16th Dec                   Abdulqader                   We request you to please share with us your exact order number so that we assist you with this accordingly.           12:39 AM, 16th Dec                     ahmed                    2105223542           12:40 AM, 16th Dec                   Abdulqader             
       We request you to allow us for sometime to check your order.           12:40 AM, 16th Dec                     ahmed                    Take your time           12:41 AM, 16th Dec                   Abdulqader                   We would like to inform that your Shukran points have already been credited to your Shukran account. However, you will not be able to use these points for the next 14 days. This 14 days count starts from the delivery date of your items for your last purchase.   Please note that it will take 14 days for the Shukran points that you gained on your purchases to appear on your Shukran account.           12:41 AM, 16th Dec                     ahmed                    Okay thank you           12:41 AM, 16th Dec                   Abdulqader                   Is ther anything else may I assist you with?           12:42 AM, 16th Dec                     ahmed                    No thanks           12:42 AM, 16th Dec                   Abdulqader                   It 
 was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:42 AM, 16th Dec                     ahmed                    Thanks           12:42 AM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3614881