Subject: Ticket Assigned - Conversation with no this is not my complaint i requested forr u to cancel the return request
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 13 Dec 2021 20:16:24 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with no this is not my complaint   i requested forr u to cancel the return request no this is not my complaint   i requested forr u to cancel the return request                    Customer:  I sent my complaint multiple times and no one responded Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi No This Is Not My Complaint   I Requested Forr U To Cancel The Return Request ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:31 PM, 13th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    Ok           11:32 PM, 13th Dec                   Mazen                   Hi, thank you for contacting us. This's Mazen We would be happy to help you.           11:32 PM, 13th Dec                   Mazen                   Hi, I'm not getting a response from you. Are we still connected?           11:36 PM, 13th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    Hello           11:38 PM, 13th Dec                   Mazen                   Hi, thank you for contacting us. This's Mazen We would be happy to help you.           11:39 PM, 13th Dec                   Mazen                   Hi, I'm not getting a response from you. Are we still connected?           11:42 PM, 13th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    Hello           11:43 PM, 13th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    Good evening mazen ..apologies for the long paragraph but actually iam really frustrated           11:43 PM, 13th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    I have been trying to text you for two days and explain myself over and over           11:44 PM, 13th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    Can you please help me           11:44 PM, 13th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    Let me explain my  complaint for the 5th  time now and no one seems to get me or help me and you keep telling me that the issue is marked as resolved and leave the  chat and no one helps Iam really frustrated now   I placed order no 2105191535 that has ( 4 items) i wanted to return two items as the size didnt fit..so i followed the process for an online return and they send me the courier company to collect 2 items .. the courier didnt provide the correct receipt that states that i am returning two items so i asked if he is going to give me the receipt he said that he is aramex and this issue should be with max ..i tried to send to u and ask for another pickup with the correct receipt and no feedback   I visited the store to return the itmes and they said they cant get the items as it is not showing in the system as max online team has to cancel the return request so they can collect the item and give my money back   And i sent u the request ( to cancel the return from your side) i was informed by one of your team that they raised a complaint and i should get a feedback after 48 hours   It has been more than 48 hours and i keep sending to u and no one is helping   I need the items to be cancelled so i can visit the store and exchange them myself   Also make sure that i am not responsible for a mistake from your side if are failing to assist and return the item and we exceeded the 14 days return policy this is your mistake not mine           11:44 PM, 13th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    Iam sorry for the long paragraph but iam really frustrated that everytime i try to explain the issue and no one did understand me           11:45 PM, 13th Dec                   Mazen                   We request you to please allow us some time to check your details           11:47 PM, 13th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    Sure           11:47 PM, 13th Dec                     no this is not my complaint   i requested forr u to cancel the return request                             11:47 PM, 13th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    I sent u a screenshot of the two items ..can u kindly remove the online retrun request           11:48 PM, 13th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    So i can change them at the store           11:48 PM, 13th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    Helpo           11:53 PM, 13th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    Hello*           11:53 PM, 13th Dec                   Mazen                   ​Please note that according to Returns Tracking ID: 43874024891, we can see that your items were collected from you on 12/09/2021.           11:53 PM, 13th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    No it wasn't           11:53 PM, 13th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    This is what iam trying to explain for two days now           11:53 PM, 13th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    The courier guy didnt have the correct receipt that i receive to give the order           11:54 PM, 13th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    So i did ask him for the receipt he mentioned that i have to refer to max online team           11:54 PM, 13th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    If the items are collected how come i didnt recieve any receipts ?? I didnt also receive an email or my money? And the request for return is still pending in my orders           11:55 PM, 13th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    I still have the items ..i need the return request cancelled please           11:56 PM, 13th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    So i can visit the store to return it myself           11:56 PM, 13th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    It is either you cancel it from your side or send me the courier to collect the items           11:56 PM, 13th Dec                   Mazen                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           11:56 PM, 13th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    The store couldnt help me also           11:57 PM, 13th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    When exactly will i get a feedback           11:57 PM, 13th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    What if the items exceeded 14 days before you resolve my issue?           11:57 PM, 13th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    Also i was told it will take 48 hours for the issue and i will get a feedback and no one contacted me           11:58 PM, 13th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    Can u please tell me what happens next?           11:58 PM, 13th Dec                   Mazen                   we apologize for the inconvenience caused to you. we will be on touch with you and contact you on your email           11:58 PM, 13th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    No dear i dont need apologies excuse me as u failed to contact me at the first time ..i want to know what if u didnt resolve my concern during the 14 days           12:00 AM, 14th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    Will i still return it and get my money back?           12:00 AM, 14th Dec                   Mazen                   we will be on touch with you and contact you on your email           12:01 AM, 14th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    I need a time frame please           12:01 AM, 14th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    To get this resolved           12:01 AM, 14th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    I dont need this item and i made it crystal clear ..either u send me a courier to collect the item or allow me to return it to the store           12:02 AM, 14th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    I need a time frame ..it is totally unacceptable that i waste time trying to text u and chase u for a feedback while it is your mistake and responsibility to contact me  i           12:03 AM, 14th Dec                   Mazen                   we’ll do our best to sort this out quickly.           12:04 AM, 14th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    Iam really disappointed ..every service has a timd frame           12:04 AM, 14th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    Iam a customer and you should respect that           12:05 AM, 14th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    Every query has a service level agreement           12:05 AM, 14th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    Kindly provide me with a time frame           12:05 AM, 14th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    Quicky is not an accurate response           12:06 AM, 14th Dec                   Mazen                   We are truly sorry to hear that you were not assisted properly This is surely not the experience we want our customers to have when they shop with us. We have forwarded your query to the concerned team Once we will get any update we will get back to you.           12:06 AM, 14th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    You know what .. i promise this is going to be my last order with max.. you have been giving me a hard time.. i wanted to make some orders online as i couldnt visit the store as iam currently infected with covid 19..i tried to call and text u multiple times no one helped me           12:08 AM, 14th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    My mother who is 65 years old had to visit the store to get the issue resolved           12:08 AM, 14th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    And they refused to help her           12:09 AM, 14th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    Iam really over stressed and frustrated ..iam sorry but you have no idea how tiring and exhausting to keep trying to explain ur self and text especially when you are sick           12:10 AM, 14th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    I hope this gets sorted quickly please           12:10 AM, 14th Dec                   Mazen                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           12:11 AM, 14th Dec                     no this is not my complaint   i requested forr u to cancel the return request                    Ok thanks           12:11 AM, 14th Dec                   Mazen                   Is ther anything else may I assist you with?           12:12 AM, 14th Dec                   Mazen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:15 AM, 14th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3602144