Subject: Ticket Assigned - Order not completed 9519066202
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 13 Dec 2021 20:01:32 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Order not completed 9519066202 Dear Team,

Kindly note that one customer order in online but it was not completed as

It goes hang while completing the transaction, the customer purchased shukran gift card to use online,

But since the order was not completed his shukran gift deducted and balance was 0 dhs. Customer left and he called

Later, he received message and shows Order No. 9519066202 but its shows on process but still on pending.

Is there a possible to be refunded his shukran gift card amount and he will make another order?

Please revert us back and update customer for the possible solution.

Your support is highly appreciated. Thank you.

Customer name- Shahzad Ali
Mobile No- 0527503580
Shukran gift card number details- 16101 05859 91182 00012 31125

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Best Regards,
Genevive Pimentel
Splash UAE
CUG Line: +971 54 306 6895
Mobile: +971 56 7632378
E-mail: [email-masked]<mailto:[email-masked]>
Address: P.O. Box 26881, Dubai, UAE
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