Subject: New Reply Received - Re: We’ve received your return request.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 10 Dec 2021 19:11:08 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div dir="auto">Dear team <div dir="auto">Greetings </div>
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<div dir="auto">Further to below</div>
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<div dir="auto">Please cancel the request for pickup return as I already visited DCC store and handed over the items to them</div>
<div dir="auto">They are still unable to process the return as the online return request still active</div>
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<div dir="auto">Please cancel the online return at the earliest </div>
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<div dir="auto">Kind regards </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 10 Dec 2021, 16:12 kifah baraki, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto"><div>Dear team<div dir="auto">Greetings</div>
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<div dir="auto">The issue is not resolved as many items still not picked for return </div>
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<div dir="auto">Please do the needful</div>
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<div dir="auto">Kind regards </div>
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<div dir="ltr" class="gmail_attr">On Fri, 10 Dec 2021, 13:37 Centrepoint, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi kifah ​,</div>
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<div dir="ltr"><div style="clear:both">Thank you for reaching out to us and giving us the opportunity to serve you.<div></div>
<br><div>We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.</div>
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<div>Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.</div>
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<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3484005