Subject: Ticket Assigned - Conversation with sally
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 08 Dec 2021 21:42:45 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sally sally                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sally Bot:  Hi Sally ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may 
 take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558287193            01:24 AM, 09th Dec                     sally                    Ok           01:25 AM, 09th Dec                   Mazen                   Hi, thank you for contacting us. This's Mazen We would be happy to help you.           01:26 AM, 09th Dec                     sally                    Order no. 9517720551           01:26 AM, 09th Dec                     sally            
         I have missing item not delivered           01:27 AM, 09th Dec                     sally                    The wall art of 89 aed           01:27 AM, 09th Dec                     sally                    Also the humidifier is cancelled but i didn't cancel it , why?           01:27 AM, 09th Dec                   Mazen                   We request you to please allow us some time to check your details and back to you, stay with us           01:28 AM, 09th Dec                     sally                    Ok           01:28 AM, 09th Dec                   Mazen                   After checking your order, we found out that your order has been delivered completely, including (62938927 - - Metallic Wall Decor - 87 cms).           01:29 AM, 09th Dec                     sally                    No dear , didn't arrive           01:31 AM, 09th Dec                     sally                    Only 2 items delivered           01:31 AM, 09th Dec                     sally               
      Bath matt and metal fruit basket           01:32 AM, 09th Dec                   Mazen                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:33 AM, 09th Dec                     sally                    Ok and for the cancelled item?           01:33 AM, 09th Dec                     sally                    I found it in cancelled status           01:34 AM, 09th Dec                     sally                    But i didn't           01:34 AM, 09th Dec                   Mazen                   The 163023619 - - Leandra Aroma Diffuser - 300 ml) in your order ID 9517720551  went out of stock, so we've partially shipped your order and the amount of AED 79.2 will be refunded back to your debit or Credit Card in 7-14 working days.           01:34 AM, 09th Dec                     sally                    No dear it is not out of sto
 ck           01:35 AM, 09th Dec                     sally                    Still available on the site           01:35 AM, 09th Dec                     sally                    And didn't get out of stock through those days           01:35 AM, 09th Dec                   Mazen                   We are truly sorry to hear that you are facing issues while trying to add an item to the shopping cart. This is surely not the experience we want our customers to have when they shop with us.  Due to its high demand; the item might have been added and ordered already when the item came back in stock.  We can understand that this must be really annoying and frustrating for you, but be assured we would surely get it sorted to make your shopping experience better.           01:35 AM, 09th Dec                     sally                    Sorry but i had it on sale in an offer           01:36 AM, 09th Dec                     sally                    I need my item           01:36 AM, 09th Dec    
                  sally                    U have to deliver it to me           01:37 AM, 09th Dec                     sally                    As it is in stock           01:37 AM, 09th Dec                     sally                    It never got out of stock since the beginning of the sale           01:37 AM, 09th Dec                     sally                    It appeared canceled at the same time it is in stock at the site           01:38 AM, 09th Dec                     sally                    U have to solve ur problem           01:38 AM, 09th Dec                   Mazen                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you           01:38 AM, 09th Dec                     sally                    Thanks , but i hope to get contacted very soon           01:39 AM, 09th Dec                   Mazen                   I will contact you by your email.           01:40 AM, 09th Dec                     sally             
        Thanks           01:40 AM, 09th Dec                   Mazen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:42 AM, 09th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3571525