Subject: Ticket Assigned - Conversation with wheelrose yanson
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 07 Dec 2021 20:16:03 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with wheelrose yanson wheelrose yanson                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  wheelrose yanson Bot:  Hi Wheelrose Yanson ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8116813424 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96594714332            12:02 AM, 08th Dec                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           12:02 AM, 08th Dec                     wheelrose yanson                    Until now my order is not delivered my last order r before this 8116813424 has delivered now it is not the last           12:03 AM, 08th Dec                   Abdulqader                   We request you to allow us for sometime to check your order.           12:04 AM, 08th Dec                     wheelrose yanson                    Okay           12:04 AM, 08th Dec                   Abdulqader                   We have attempted to contact you on the registered mobile number (+96594714332) to deliver your order, but the mobile was switched off.   Please provide us with an alternative mobile number to avoid the cancellation of your order. ​ We request you to please confirm with us address (house number - street name - neighborhood - city - District name) in order to be updated.           12:04 AM, 08th Dec                     wheelrose yanson                    No my phone is not switch off I keep on waiting why is it I received my other order from you also same number and address           12:06 AM, 08th Dec                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:06 AM, 08th Dec                     wheelrose yanson                    9471432 salwa block2 street 100 house 26           12:06 AM, 08th Dec                     wheelrose yanson                    How many times I called about this even I emailed how many time keep telling me that you contacted  me I did not received any call from delivery           12:07 AM, 08th Dec                   Abdulqader                   We have forwarded your query to the concerned team and will be in touch with you asap           12:07 AM, 08th Dec                     wheelrose yanson                    Could you pls because on Thursday I will be going to wafra and comeback on Sunday I'm afraid they would tell me that they return to the company because I did not response but  I keep on waiting everyday           12:10 AM, 08th Dec                   Abdulqader                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:10 AM, 08th Dec                     wheelrose yanson                    Thanks hopefully tomorrow I will receive my order           12:11 AM, 08th Dec                   Abdulqader                   Will do our best to slove your issue asap           12:13 AM, 08th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:15 AM, 08th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3562641