Subject: New Reply Received - Order# 2105095413
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 07 Dec 2021 18:20:07 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Order# 2105095413  Ticket comment <div dir="ltr">
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I went to the store tonight and first they couldn’t proceed with the return request due to you didn’t cancel the return request issued by you.  Had to wait to contact the support over the phone to cancel it!</div>
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Then, I’ve requested to replace one of the wrong items with the item ordered twice. Which they advised me to wait for your reply back to my email!!</div>
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It’s not logic or acceptable by all means to place a third order for the very same item!!!</div>
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Awaiting your feedback. </div>
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<span style='font-size:12.0pt; font-family:"Times New Roman",serif'>Sincerely, </span>
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<span style='font-size:12.0pt; font-family:"Times New Roman",serif'>Bassam Ahmed </span>
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<div>From: Bassam Ahmed &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, December 7, 2021 12:52 PM<br>
<b>To:</b> Max<br>
<b>Subject:</b> Re: [#3516867] - Order# 2105095413
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<div dir="ltr">Hi,</div>
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<div dir="ltr">Please note that after reorder the same item again, I’ve received the very same wrong item again!</div>
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<span style="font-size:inherit">Please see attached photo. </span><br>
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<div dir="ltr">I’ll drop them both today to CFCM branch and need to pickup the correct item directly from there.</div>
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<div dir="ltr">Awaiting your feedback. </div>
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<img id="id-651F725A-8805-4770-A067-B56A33B8389E" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI4NTMxMzU0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.KCVEFWySXTop_D2UOEfpN94-zOWWvrusKL7AirbE6eE" alt="Image.jpeg" style="max-width:100%"><br>
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<span style='font-size:12.0pt; font-family:"Times New Roman",serif'>Sincerely, </span>
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<span style='font-size:12.0pt; font-family:"Times New Roman",serif'>Bassam Ahmed </span>
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<div id="divRplyFwdMsg" dir="ltr"><font><b>From:</b> Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, December 2, 2021 3:21 PM<br>
<b>To:</b> [email-masked]<br>
<b>Subject:</b> Re: [#3516867] - Order# 2105095413
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<span dir="ltr" rel="tempredactor" style="box-sizing:border-box; word-break:break-word">Hi Bassam,</span>
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<span rel="tempredactor" dir="ltr" style="box-sizing:border-box; word-break:break-word">Thank you for writing back. </span>
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<span rel="tempredactor" dir="ltr" style="box-sizing:border-box; word-break:break-word">Kindly note that I have gone ahead and cancelled the return request for the item "Printed Mid-Rise Shorts with Drawstring Closure" so that you can go to the store and return
 it. </span>
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<span dir="ltr" rel="tempredactor" style="box-sizing:border-box; word-break:break-word">We apologise again for this has happen with and it is not the experience we want our customer to have.</span>
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<span dir="ltr" rel="tempredactor" style="box-sizing:border-box; word-break:break-word">Please do not hesitate to contact us if you need more help. </span>
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<span dir="ltr" rel="tempredactor" style="box-sizing:border-box; word-break:break-word"> Your friends,</span>
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<span rel="tempredactor" dir="ltr" style="box-sizing:border-box; word-break:break-word"> The Support Team</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3516867