Subject: Ticket Assigned - Conversation with zubair
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 07 Dec 2021 18:02:33 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zubair zubair                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zubair Bot:  Hi Zubair ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509284416            09:47 PM, 07th Dec                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           09:47 PM, 07th Dec                     zubair                    Hi           09:48 PM, 07th Dec                     zubair                    I’m looking on the update one my refund after the collection of my bag           09:48 PM, 07th Dec                     zubair                    I have not yet received neither do I have an update on the same           09:48 PM, 07th Dec                     zubair                    Can u plz let me knw what’s going on?           09:48 PM, 07th Dec                   Abdulqader                   We request you to please share with us your exact order number so that we assist you with this accordingly.           09:48 PM, 07th Dec                     zubair                    9513690605           09:50 PM, 07th Dec                     zubair                    It was collected on 23rd Nov           09:50 PM, 07th Dec                     zubair                    Can I have an update on the same           09:51 PM, 07th Dec                   Abdulqader                   We request you to allow us for sometime to check your order.           09:51 PM, 07th Dec                   Abdulqader                   We sincerely apologize for any inconvenience caused,   ​Please provide us with your full contact number and address in order to be updated (house number - street name - neighborhood - city)           09:52 PM, 07th Dec                     zubair                    It has already been collected           09:52 PM, 07th Dec                     zubair                    It’s been 2 weeks and usually the refund does not take this long           09:53 PM, 07th Dec                     zubair                    U can contact me on 0509284416           09:54 PM, 07th Dec                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           09:54 PM, 07th Dec                     zubair                    And the collection was done on 23rd of Nov by your delivery guy from Shipa           09:54 PM, 07th Dec                     zubair                    Plz email me the details incase I’m not available on phone           09:55 PM, 07th Dec                     zubair                    ??           09:58 PM, 07th Dec                   Abdulqader                   Will contact you by your email           09:59 PM, 07th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:01 PM, 07th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3561920