Subject: Ticket Assigned - Conversation with kiran
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 06 Dec 2021 21:41:05 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kiran kiran                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kiran Bot:  Hi Kiran ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0521025639            12:54 AM, 07th Dec                     kiran                    Ok           12:54 AM, 07th Dec                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           12:55 AM, 07th Dec                     kiran                    Yesterday i ordered some item           12:56 AM, 07th Dec                     kiran                    There is some size issue in 3 of items           12:56 AM, 07th Dec                     kiran                    I qant to return           12:56 AM, 07th Dec                     kiran                    But in order history have mention all offer claimed item           12:57 AM, 07th Dec                     kiran                    I orderee offer 8 items but i want to return only 3           12:58 AM, 07th Dec                     kiran                    What i do           12:58 AM, 07th Dec                   Abdulqader                   We request you to please share with us your exact order number so that we assist you with this accordingly.           12:58 AM, 07th Dec                     kiran                    9517719352           01:01 AM, 07th Dec                   Abdulqader                   Please note that an exchange service is not currently available for MAX products. Products can be returned within 14 days through one of the following options: 1- You can call the customer support team at ( 800-629823) to book an appointment for receiving the product to be returned.  2- You can also book an appointment for receiving the product to be returned online by logging into your account and going to the order book, then click on the "order number" from this page (https://www.MAX.com/), and choose the products you want to return .  3- You can visit the nearest branch of (MAX) and return the product to the branch.           01:03 AM, 07th Dec                   Abdulqader                   Is ther anything else may I assist you with?           01:06 AM, 07th Dec                     kiran                    I dont understand           01:07 AM, 07th Dec                     kiran                    Need to return 3 item           01:08 AM, 07th Dec                     kiran                    How i select 3 ite.           01:08 AM, 07th Dec                     kiran                    Becoz in that area select option is select all 8 item           01:09 AM, 07th Dec                   Abdulqader                   Kindly provide us the full name of item           01:11 AM, 07th Dec                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           01:15 AM, 07th Dec                     kiran                    Typographic print sweetshirt with roundne k           01:16 AM, 07th Dec                     kiran                    Foil print sweatshirt with round neck           01:17 AM, 07th Dec                     kiran                    Graphic print sweatshirt           01:17 AM, 07th Dec                     kiran                    These 3 items i want to return           01:18 AM, 07th Dec                     kiran                    There size is 11 to 12           01:18 AM, 07th Dec                   Abdulqader                   We request you to allow us for sometime to check your order.           01:20 AM, 07th Dec                     kiran                    Ok           01:20 AM, 07th Dec                     kiran                    I already ordered bigger size           01:21 AM, 07th Dec                     kiran                    So plzz return these ones           01:21 AM, 07th Dec                   Abdulqader                   We request you to allow us for sometime           01:22 AM, 07th Dec                   Abdulqader                   Graphic print sweatshirt this 3 items right           01:24 AM, 07th Dec                     kiran                    All 3 item had dissent name           01:25 AM, 07th Dec                     kiran                    I mention above           01:25 AM, 07th Dec                   Abdulqader                   Total of return is 4 item right           01:26 AM, 07th Dec                     kiran                    No           01:26 AM, 07th Dec                     kiran                    3           01:26 AM, 07th Dec                   Abdulqader                   This one Foil print sweatshirt with round neck           01:26 AM, 07th Dec                     kiran                    Yes           01:27 AM, 07th Dec                   Abdulqader                   -1 Typographic Print Sweatshirt with Round Neck and Long Sleeves  -2  Graphic Print Sweatshirt with Round Neck and Long Sleeves  3- - Foil Print Sweatshirt with Round Neck and Long Sleeves  4-  Graphic Print Sweatshirt with Round Neck and Long Sleeves           01:28 AM, 07th Dec                     kiran                    Need to return 4?           01:29 AM, 07th Dec                   Abdulqader                   All this item wants to return           01:29 AM, 07th Dec                     kiran                    Yes ok 4 item           01:29 AM, 07th Dec                   Abdulqader                   We request you to allow us for sometime .           01:33 AM, 07th Dec                     kiran                    Ok           01:33 AM, 07th Dec                   Abdulqader                   We would like to inform you that a new return request has been created on your behalf, please be sure that our courier partner will contact you as soon as possible to arrange the pickup.           01:37 AM, 07th Dec                     kiran                    Ok           01:38 AM, 07th Dec                   Abdulqader                   Is ther anything else may I assist you with?           01:39 AM, 07th Dec                     kiran                    Thanks 4 ur support           01:40 AM, 07th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:40 AM, 07th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3554146