Subject: Ticket Assigned - Conversation with helena
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 06 Dec 2021 21:18:59 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with helena helena                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  helena Bot:  Hi Helena ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552265933            12:53 AM, 07th Dec                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           12:54 AM, 07th Dec                     helena                    Hello           12:54 AM, 07th Dec                     helena                    I need to return an item i bought but i cant go to the store bcz i delivered a baby few days ago           12:55 AM, 07th Dec                     helena                    I need a driver to come pick the item so u can refund the amount           12:56 AM, 07th Dec                     helena                    How can u solve this           12:57 AM, 07th Dec                     helena                    Abdulqader??           12:58 AM, 07th Dec                   Abdulqader                   We request you to please share with us your exact order number so that we assist you with this accordingly.           12:58 AM, 07th Dec                     helena                    9512269607           01:00 AM, 07th Dec                   Abdulqader                   We request you to allow us for sometime to check your order.           01:00 AM, 07th Dec                     helena                    The item i want to return is the Text print puffer jacket...           01:01 AM, 07th Dec                     helena                    Ok im waiting           01:01 AM, 07th Dec                     helena                    9512289607 **           01:01 AM, 07th Dec                     helena                    Im sry this is the order number           01:01 AM, 07th Dec                   Abdulqader                   We request you to allow us for sometime to check your order.           01:03 AM, 07th Dec                     helena                    Okk           01:03 AM, 07th Dec                   Abdulqader                   Please note that an exchange service is not currently available for MAX products. Products can be returned within 14 days through one of the following options: 1- You can call the customer support team at ( 800-629823) to book an appointment for receiving the product to be returned. 2- You can also book an appointment for receiving the product to be returned online by logging into your account and going to the order book, then click on the "order number" from this page (https://www.MAX.com/), and choose the products you want to return . 3- You can visit the nearest branch of (MAX) and return the product to the branch.           01:05 AM, 07th Dec                     helena                    So i should call the customet service?           01:06 AM, 07th Dec                   Abdulqader                   ou can call the customer support team at ( 800-629823)           01:06 AM, 07th Dec                     helena                    But you are not customet service?           01:07 AM, 07th Dec                     helena                    I need to solve this issue           01:07 AM, 07th Dec                   Abdulqader                   We request you to allow us for sometime .           01:10 AM, 07th Dec                     helena                    Ok           01:10 AM, 07th Dec                   Abdulqader                   As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products. You purchased this item on (Nov 11, 2021), so we won't be able to initiate a return request here.           01:11 AM, 07th Dec                     helena                    Ill do an exchange           01:11 AM, 07th Dec                     helena                    The item is as it is           01:12 AM, 07th Dec                     helena                    I could not make it before           01:12 AM, 07th Dec                     helena                    Its smller than the size i ordered           01:12 AM, 07th Dec                     helena                    Smaller*           01:12 AM, 07th Dec                   Abdulqader                   Please note that an exchange service is not currently available for MAX           01:12 AM, 07th Dec                     helena                    Make a return or ill exchange with something else           01:12 AM, 07th Dec                     helena                    So make a return           01:13 AM, 07th Dec                     helena                    Every month i order from MAX           01:13 AM, 07th Dec                     helena                    Do not disapoint me           01:13 AM, 07th Dec                   Abdulqader                   As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.           01:13 AM, 07th Dec                     helena                    Its small it does not fit           01:13 AM, 07th Dec                     helena                    I have already read this!           01:14 AM, 07th Dec                     helena                    Im telling u i could not make it before           01:14 AM, 07th Dec                     helena                    I had urgent case           01:14 AM, 07th Dec                     helena                    What is the point if the item is still as it is           01:14 AM, 07th Dec                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:16 AM, 07th Dec                     helena                    Ok so what shall i do now           01:16 AM, 07th Dec                     helena                    I close the chat amd wait for them to call me?           01:17 AM, 07th Dec                   Abdulqader                   we will be on touch with you and contact you on your email           01:17 AM, 07th Dec                     helena                    Ok           01:17 AM, 07th Dec                     helena                    Waiting for you           01:17 AM, 07th Dec                     helena                    Thnk u           01:17 AM, 07th Dec                     helena                    Gd nt           01:17 AM, 07th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:18 AM, 07th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3554081