Subject: New Reply Received - Re: Sorry, your order was not processed
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 05 Dec 2021 04:51:14 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Re: Sorry, your order was not processed   Ticket comment <div>Hello,
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<div>I made a new order 8117549082 when they cancelled the first one and its already deducted <br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On 5 Dec 2021, at 4:29 AM, Max &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Ragia,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (<strong>8117519723</strong>) was not placed successfully. Whenever this happens our system tries to capture the
 payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (<strong>8117519758</strong>).<br>
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The payment has been captured only once from your account which is for the new successfully placed order.<br>
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Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3535760