Subject: Ticket Assigned - Conversation with riya mathew
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 03 Dec 2021 15:28:22 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with riya mathew riya mathew                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  riya mathew Bot:  Hi Riya Mathew ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4617236421 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97430945624            06:55 PM, 03rd Dec                     riya mathew     
                Thnk you           06:55 PM, 03rd Dec                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           06:57 PM, 03rd Dec                     riya mathew                    Is this order number 4617236421 confirmed?  Because there is other order numbers that i got through mail that is 4617236340 and 4617236329.In the mail it was mentioned as order is not processed yet because the bank didn't  approve the bill and the amount was debited from my account.   Plz confirm my order is confirmed or not?           06:59 PM, 03rd Dec                     riya mathew                    Hi           06:59 PM, 03rd Dec                     riya mathew                    Total i got three order numbers through mail for one order           07:00 PM, 03rd Dec                     riya mathew                    Hallo sir,  r u there           07:03 PM, 03rd Dec                   Abdulqader                   We request 
 you to allow us for sometime to check your order.           07:05 PM, 03rd Dec                     riya mathew                    Ok           07:05 PM, 03rd Dec                     riya mathew                             07:07 PM, 03rd Dec                     riya mathew                    This is the confirmed msg from max           07:07 PM, 03rd Dec                     riya mathew                             07:09 PM, 03rd Dec                     riya mathew                    This is the other msgs and there is two order numbers.           07:10 PM, 03rd Dec                     riya mathew                    And it saying order is placed.. any way my cash is debited from the account           07:11 PM, 03rd Dec                   Abdulqader                   We request you to allow us for sometime           07:12 PM, 03rd Dec                     riya mathew                    Sorry order is not placed           07:12 PM, 03rd Dec                   Abdulqader                   We
  request you to allow us for sometime           07:16 PM, 03rd Dec                     riya mathew                    Hllo taking long time?           07:19 PM, 03rd Dec                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           07:19 PM, 03rd Dec                     riya mathew                    How?  By call           07:20 PM, 03rd Dec                   Abdulqader                   Will contact you by your email.           07:21 PM, 03rd Dec                     riya mathew                    I want this order on 5 th december.. if it was not placed  i want to order it again.. hope u will contact soon           07:24 PM, 03rd Dec                   Abdulqader                   Yes will contact you within 20 minutes.           07:25 PM, 03rd Dec                   Abdulqader                   It was a pleas
 ure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:28 PM, 03rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3526636