Subject: New Reply Received - Re: Sorry, your order was not processed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Nov 2021 05:08:16 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Re: Sorry, your order was not processed   Ticket comment <br>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI4MjQzNTc2MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.z0i-fhd-O6EVNIiKETSJKnGamMIjXujGv6TsZCThz_M">
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<span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)">It was deducted as it shown above, <br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On 30 Nov 2021, at 5:57 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Sharifuh,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8116457775) was not placed successfully. Whenever this happens our system tries to capture the payment again
 automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8116457795).<br>
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The payment has been captured only once from your account which is for the new successfully placed order.<br>
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Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3495106