Subject: Ticket Assigned - Conversation with ali
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 30 Nov 2021 00:00:32 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ali ali                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ali Bot:  Hi Ali ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97333953629 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  مرحبًا علي، صباحك سعيد، شكرًا لتواصلك معنا. معك مازن، يسرني مساعدتك. Agent:  Hi Ali, thank you for contacting us. This's Mazen We would be happy to help you. Agent:  Could you please share your order number so that I can assist you further? Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  7315282313 Agent:  شكرا لانتظارك معنا Agent:  thank you for sharing the order Agent:  We request you to please allow us some time to check your details and back to you, stay with us Customer:  Okay Agent:  did the money get deduced> Customer:  Yes Agent:  We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the order number: (7315282313) was not successfully placed. As we can see the amount was deducted from your (Paypal), we have already notified the payment gateway about the cancelled transaction so the amount can return to your account automatically.   Please allow 3-5 business days for the amount to be released by your Bank. In the meantime you can go ahead and try placing a new order from our website directly or place a new order once you have received the amount back in your account. Agent:  Do you have any other inquiries that we can help with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Customer:  And if after 5 business days I don’t get the money back, who should I contact? Agent:  please contact us again and we will help you in the best way Agent:  Do you have any other inquiries that we can help with? Customer:  No thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  ali Bot:  Hi Ali ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Ali,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you. Customer:  Hi i made an order at 2 am today and payed the amount but I received an email saying it can not be processed Customer:  And I should make the order again and the money will be refunded Customer:  So i did make another one Customer:  But now I received the two orders Customer:  And I don’t want two Agent:  Could you please share your order number so that I can assist you further? Customer:  7315282338 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  Thank you for allowing me the time to check. I appreciate your patience. Customer:  Your welcome Agent:  As we have checked,the both orders have been delivered to you successfully Customer:  Yes but I was told that the first order can not be processed so i made another one Customer:  But I received it Customer:  And I don’t want it Agent:  You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return. · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any store across the Bahrain. Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any store in the Bahrain. · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund. Agent:  Is there anything else i can help you with Customer:  If i paid by card when will i receive the refund? Customer:  Also I don’t have an account so can you arrange a return for me please Agent:  Please allow me a moment to check this for you. Agent:  Thank you for allowing me the time to check. I appreciate your patience. Agent:  We have created a return request for the items Agent:  You will get your  refund to the same payment method you have paid Customer:  Where can i see the details of the return request? Customer:  How many days will it take for the money to be refunded? Agent:  We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund. Agent:  Is there anything else i can help you with Customer:  No thank you so much Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  ali Bot:  Hi Ali ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:42 AM, 30th Nov                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           03:43 AM, 30th Nov                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           03:45 AM, 30th Nov                     ali                    Hi, An agent here requested a return for my order since Thursday I believe and no one came to take it           03:47 AM, 30th Nov                     ali                    Can I go to the store and return it myself ?           03:47 AM, 30th Nov                   Abdulqader                   We request you to please share with us your exact order number so that we assist you with this accordingly.           03:47 AM, 30th Nov                     ali                    7315282338           03:48 AM, 30th Nov                   Abdulqader                   We request you to allow us for sometime to check your order.           03:49 AM, 30th Nov                     ali                    Alright           03:49 AM, 30th Nov                   Abdulqader                   kindly note you can return the item to the store but we have to delete your online return request.           03:50 AM, 30th Nov                     ali                    Okay you can delete it, I’ll return it myself.           03:52 AM, 30th Nov                   Abdulqader                   We request you to allow us for sometime.           03:53 AM, 30th Nov                     ali                    What’s gonna happen with the refund?           03:53 AM, 30th Nov                   Abdulqader                   Kindly note we have deleted your online return request.           03:54 AM, 30th Nov                   Abdulqader                   Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           03:54 AM, 30th Nov                   Abdulqader                   Is there anything else may I assist you with?           03:56 AM, 30th Nov                     ali                    Okay, to whom should i go to return the order in the store?           03:56 AM, 30th Nov                   Abdulqader                   You can visit the nearest branch of (Centrepoint) and return the product to the branch.           03:57 AM, 30th Nov                     ali                    Okay thank you           03:58 AM, 30th Nov                   Abdulqader                   Is ther anything else may I assist you with?           03:58 AM, 30th Nov                     ali                    No thanks           03:59 AM, 30th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:00 AM, 30th Nov                     ali                    You too           04:00 AM, 30th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3496546