Subject: Ticket Assigned - Conversation with fazna
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 29 Nov 2021 21:47:06 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fazna fazna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fazna Bot:  Hi Fazna ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97338079676            01:26 AM, 30th Nov                     fazna                    Ok           01:29 AM, 30th Nov                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:31 AM, 30th Nov                     fazna                    Hi           01:32 AM, 30th Nov                     fazna                    I didn't get my return slip yet           01:32 AM, 30th Nov                   Abdulqader                   We request you to please share with us your exact order number so that we assist you with this accordingly.           01:32 AM, 30th Nov                     fazna                    My order Id is 7316092095.           01:32 AM, 30th Nov                     fazna                    I got only tax invoice which  was included in my order confirmation email           01:33 AM, 30th Nov                   Abdulqader                   We request you to allow us for sometime to check your order.           01:33 AM, 30th Nov                     fazna                    I want to return a product to nearest store. For that I was required to fill return slip which is not received yet           01:34 AM, 30th Nov                   Abdulqader                   We would like to inform you that a return request has been created by you.           01:35 AM, 30th Nov                     fazna                    I requested product return by online which will take 3 4 days.           01:35 AM, 30th Nov                     fazna                    I want to change it and return to nearest store           01:36 AM, 30th Nov                     fazna                    Is it possible           01:36 AM, 30th Nov                   Abdulqader                   kindly wait i will remove the online return request.           01:37 AM, 30th Nov                     fazna                    Ok           01:37 AM, 30th Nov                   Abdulqader                   The return request has been deleted.           01:37 AM, 30th Nov                   Abdulqader                   You can visit the nearest branch of (Centrepoint) and return the product to the branch.           01:38 AM, 30th Nov                   Abdulqader                   Is there anything else may I assist you with?           01:38 AM, 30th Nov                     fazna                    But for store return i need to submit return slip no           01:38 AM, 30th Nov                     fazna                    I didn't receive yet           01:38 AM, 30th Nov                   Abdulqader                   I will provide you invoice in your email please wait.           01:39 AM, 30th Nov                     fazna                    I received only tax invoice           01:39 AM, 30th Nov                     fazna                    Or both are same ??           01:39 AM, 30th Nov                   Abdulqader                   i have sent the invoice to your email  [email-masked]           01:40 AM, 30th Nov                     fazna                    I got the invoice again by email           01:40 AM, 30th Nov                     fazna                    Invoice and return slip. Both are same ?           01:40 AM, 30th Nov                   Abdulqader                   Yes all same           01:40 AM, 30th Nov                   Abdulqader                   Is there anything else may I assist you with?           01:41 AM, 30th Nov                     fazna                    Then what to fill in the return slip which you mentioned in your return policy           01:41 AM, 30th Nov                   Abdulqader                   We request you to allow us for sometime .           01:41 AM, 30th Nov                     fazna                    So I can directly bring the product with this tax invoice to nearest store for return ?? Please clarify           01:42 AM, 30th Nov                   Abdulqader                   Return to Store  -Wrap your products in their original shipping packaging and bring them along with your invoice to any Centrepoint store in Bahrain. You can also return Splash products to a Splash store, Mothercare products to a Mothercare store, Lifestyle products to a Lifestyle store and Shoe Mart products to a Shoe Mart store. -Hand over your return - an authorised staff member will take your package. -If you’ve paid by card or PayPal, you can opt for a Credit Note, or receive a refund to your card, bank account or PayPal account. If you’ve paid by cash, you can ask for a cash refund, Credit Note or a refund to My Credit in your account. If you’ve paid by a Benefit Debit Card, you can ask for a Credit Note or a refund to My Credit in your account.           01:43 AM, 30th Nov                     fazna                    Also for online delivery when will I get shukran point ?           01:43 AM, 30th Nov                     fazna                    As per your policy it should get after the product has been delivered. But I didn't get yet           01:45 AM, 30th Nov                   Abdulqader                   We would like to inform that your Shukran points have already been credited to your Shukran account. However, you will not be able to use these points for the next 14 days. This 14 days count starts from the delivery date of your items for your last purchase.   Please note that it will take 14 days for the Shukran points that you gained on your purchases to appear on your Shukran account.           01:45 AM, 30th Nov                     fazna                    Ok.           01:45 AM, 30th Nov                     fazna                    Thank you for your support           01:46 AM, 30th Nov                   Abdulqader                   Is there anything else may I assist you with?           01:46 AM, 30th Nov                     fazna                    No. Thank you           01:46 AM, 30th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:46 AM, 30th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3496287