Subject: Ticket Assigned - Conversation with my name is nerham
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 29 Nov 2021 21:40:39 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with my name is nerham my name is nerham                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  my name is nerham Bot:  Hi My Name Is Nerham ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4615841619 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097466443045            01:22 AM, 30th Nov                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:22 AM, 30th Nov                     my name is nerham                    Please I was waiting for my order and someone called me at 10:57 pm but I was sleeping           01:23 AM, 30th Nov                   Abdulqader                   We request you to allow us for sometime to check your order.           01:23 AM, 30th Nov                     my name is nerham                    When I saw the missed call I tracked my order and found it delivered           01:23 AM, 30th Nov                     my name is nerham                    But I didn’t receive anything           01:24 AM, 30th Nov                     my name is nerham                    I tried to call back the same number but no answer           01:24 AM, 30th Nov                     my name is nerham                             01:24 AM, 30th Nov                     my name is nerham                    How the status changed to be delivered before I receive anything?           01:25 AM, 30th Nov                   Abdulqader                   We have checked and we would like to inform you that our courier team contacted on (97466443045) and delivered the order on (11/30/21 12:20 AM).  We request you to please check with your security, family members and neighbours regarding your order.           01:25 AM, 30th Nov                     my name is nerham                    No one received anything and it is cash on delivery how is paid           01:26 AM, 30th Nov                   Abdulqader                   We request you to please check with your security, family members and neighbours regarding your order.           01:27 AM, 30th Nov                     my name is nerham                    No please you should know to whom he gave the order           01:28 AM, 30th Nov                     my name is nerham                    I don’t know anyone of my neighborhood           01:28 AM, 30th Nov                   Abdulqader                   As we can see your order has been delivered on (11/30/21 12:20 AM).           01:29 AM, 30th Nov                     my name is nerham                    Who will pay for me and if the security they will bring it as soon as they received           01:29 AM, 30th Nov                     my name is nerham                    I’m not lying, it is a serious problem           01:30 AM, 30th Nov                   Abdulqader                   we apologize for the inconvenience caused to you.           01:30 AM, 30th Nov                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:30 AM, 30th Nov                     my name is nerham                    And by the way           01:31 AM, 30th Nov                     my name is nerham                    Can you refer to me with the payment method           01:31 AM, 30th Nov                     my name is nerham                    I mean how he was paid?           01:31 AM, 30th Nov                   Abdulqader                   We have forwarded your query to the concerned team and will be in touch with you asap           01:32 AM, 30th Nov                     my name is nerham                    Waiting           01:32 AM, 30th Nov                   Abdulqader                   Will be contacting you by your email.           01:33 AM, 30th Nov                   Abdulqader                   Is ther anything else may I assist you with?           01:33 AM, 30th Nov                     my name is nerham                    And by the way this is the delivery man number 70174241           01:34 AM, 30th Nov                   Abdulqader                   Ok will share also this number to oncerned team.           01:34 AM, 30th Nov                   Abdulqader                   Is ther anything else may I assist you with?           01:35 AM, 30th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:40 AM, 30th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3496270