Subject: New Reply Received - Re: We’ve received your return request.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 28 Nov 2021 17:32:19 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Re: We’ve received your return request.
  Ticket comment <div dir="auto">
<br><img id="Hw1638120514032" style="max-width:312.0;height:auto" src="cid:com_android_email_extra_16381206686780" width="312" height="234"><br><br><img id="Hw1638120527106" style="max-width:312.0;height:auto" src="cid:com_android_email_extra_16381206687081" width="312" height="234"><br><br><img id="Hw1638120533456" style="max-width:312.0;height:auto" src="cid:com_android_email_extra_16381206687272" width="312" height="416"><br><br><img id="Hw1638120539842" style="max-width:312.0;height:auto" src="cid:com_android_email_extra_16381206687463" width="312" height="416"><br><br>Today I received my parcel but the bag is damaged I want to exchange with another new piece or in orange colour I don't want to return my money </div>
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<br><br>-------- Original message --------<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>Date: Sun, 28 Nov 2021, 7:41 pm<br>To: Asma Sameer &lt;[email-masked]&gt;<br>Subject: We’ve received your return request.<br><br>
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										Here’s what you need to do next.
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													<a href="https://www.babyshopstores.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Babyshop</a>
													
													<a href="https://www.lifestyleshops.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Lifestyle</a>
													
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<div style="font-family:'helvetica' , 'arial' , sans-serif;font-size:24px;margin:0;padding:0;text-align:left;font-weight:bold;color:#202020;line-height:32px">We’ve received your return request.</div>
<div style="font-family:'helvetica' , 'arial' , sans-serif;font-size:16px;margin:0;padding:10px 0 0 0;line-height:22px;text-align:left;font-weight:normal;color:#202020">
Hi Asma Sameer, thank you for getting in touch with us. Here’s how your return 
<span style="color:#00b9e5;text-decoration:none">1001707118</span> 
for order 
<span style="color:#00b9e5;text-decoration:none">9515822139</span> 
will work.Our delivery partner will pick up your return in around 2-5 business days.
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				<strong>Order Details </strong>
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							<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Item</div>
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<td width="40%" style="padding-left:15px" align="left">
							<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Description</div>
						</td>
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							<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Total Price</div>
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																																																																																										<img alt="" src="https://8465b4e00e05cee610f5-f5c66c5180f499fc01326bb47a2a5ede.lmsin.net/162444346-162444346-LS18280420_01-150.jpg" width="100%" style="padding:20px 0 0 0;max-width:135px">
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<tr><td style="padding:8px 0 0 0;color:#3d4648;font-weight:600" align="left">  <strong>LIFESTYLE</strong>  </td></tr>
<tr><td style="padding:8px 0 0 0;color:#3d4648;font-weight:600" align="left">  BB BaG Animal Print Trolley Backpack - 23x30x45 cms  </td></tr>
<tr><td style="padding:4px 0 0 0;color:#3d4648;font-weight:300" align="left">Color: Green</td></tr>
<tr><td style="padding:4px 0 0 0;color:#3d4648;font-weight:300" align="left">Quantity: 1</td></tr>
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<td width="30%" style="padding:20px 10px 0 0;color:#3d4648;font-weight:600" align="right">
															        						   									 AED 81
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<td style="font-family:'arial' , 'helvetica' , sans-serif;line-height:25px;font-size:14px;color:#333333">
										Total</td>
<td style="font-family:'arial' , 'helvetica' , sans-serif;line-height:25px;font-size:14px;color:#333333" align="right">
<strong>AED 81</strong>
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                                    <img src="https://i1.lmsin.net/website_images/ae/static-pages/returns/box.png">
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<td width="85%" align="left">
                                 <h4 style="margin:0;font-size:18px">1. Box up your return</h4>
                                 <div style="margin:10px 0 0 0;font-size:15px;line-height:19px">
                                 Please include the invoice, price tags and any warranty information.
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                                    <img src="https://i1.lmsin.net/website_images/ae/static-pages/returns/return.png">
                                </td>
<td width="85%" align="left">
                                 <h4 style="margin:0;font-size:18px">2. Hand over your return</h4>
                                 <div style="margin:10px 0 0 0;font-size:15px;line-height:19px">Our delivery partner will pick it up from your doorstep. </div>
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                                    <img src="https://i1.lmsin.net/website_images/ae/static-pages/returns/refund.png">
                                </td>
<td width="85%" align="left">
                                 <h4 style="margin:0;font-size:18px">3. Receive your refund</h4>
                                 <div style="margin:10px 0 0 0;font-size:15px;line-height:19px">
                                 This will be issued after we receive your products in our warehouse and conduct a quality check. 
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             <table border="0" cellpadding="0" cellspacing="0" width="100%" style="margin-bottom:20px"><tbody><tr><td>
                        <h4 style="margin:0;font-size:18px">Here's how your refund works:</h4>
                        <ul style="padding-left:15px">
<li style="margin:10px 0 0 0;font-size:15px;line-height:19px">If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.</li>
<li style="margin:10px 0 0 0;font-size:15px;line-height:19px">Refunds to your Credit Card or Debit Card may take 4-15 business days to process.</li>
<li style="margin:10px 0 0 0;font-size:15px;line-height:19px">Refunds for any Shukrans, Gift Cards or Return Vouchers you’ve spent will also be credited to your My Credit balance.</li>
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<tr><td style="padding:0 0 15px 15px;font-size:15px;font-weight:700;text-align:left;color:#242428">Need help? Get in touch</td></tr>
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<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
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<strong>Call us on 800-MYCP (800-6927).</strong> <br>7 days a week, 24 hours a day</div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043281914869'>IMG_20211128_211422.jpg</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043281914870'>IMG_20211128_211415.jpg</a><br />3. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043281914871'>IMG_20211128_211328.jpg</a><br />4. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043281914872'>IMG_20211128_184923.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3484355