Subject: Ticket Assigned - Conversation with darine
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 27 Nov 2021 20:43:45 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with darine darine                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  darine Bot:  Hi Darine ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4616034930 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97477221442            12:35 AM, 28th Nov                   Abdulqader                   H
 i, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           12:37 AM, 28th Nov                     darine                    Hello           12:37 AM, 28th Nov                     darine                    I placed an order and after a while thinking that it was co           12:37 AM, 28th Nov                     darine                    Complete           12:38 AM, 28th Nov                   Abdulqader                   We request you to allow us for sometime to check your order.           12:38 AM, 28th Nov                     darine                    After a while I received and sms to inform me that it did not go through           12:38 AM, 28th Nov                   Abdulqader                   , we have checked and it appears that the following order number: (4616034901 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new orde
 r was placed successfully which is: (4616034930).  The payment has been captured only once from your account which is for the new successfully placed order.           12:38 AM, 28th Nov                   Abdulqader                   Is ther anything else may I assist you?           12:39 AM, 28th Nov                     darine                    So it my order processed now?           12:41 AM, 28th Nov                   Abdulqader                   Yes with a new order 4616034930 The payment has been captured only once.           12:41 AM, 28th Nov                   Abdulqader                   Is ther anything else may I assist you with?           12:42 AM, 28th Nov                     darine                    Ok thank you for your help           12:43 AM, 28th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:43 AM, 28th Nov                                          View conversa
 tion in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3476463