Subject: Ticket Assigned - Conversation with jumanah
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 27 Nov 2021 20:42:57 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jumanah jumanah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jumanah Bot:  Hi Jumanah ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9514398895 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  509483242            12:34 AM, 28th Nov                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           12:36 AM, 28th Nov                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           12:38 AM, 28th Nov                     jumanah                    yeah           12:39 AM, 28th Nov                   Abdulqader                   I'm Abdulqader. I will be happy to help you           12:39 AM, 28th Nov                     jumanah                    i returned my order 2 days ago and the order status didn’t change           12:39 AM, 28th Nov                   Abdulqader                   We request you to allow us for sometime to check your order.           12:40 AM, 28th Nov                     jumanah                    9514398895           12:40 AM, 28th Nov                     jumanah                    the order number           12:40 AM, 28th Nov                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           12:41 AM, 28th Nov                     jumanah                    Oh ok           12:41 AM, 28th Nov                     jumanah                    Thank you           12:41 AM, 28th Nov                   Abdulqader                   Is ther anything else may I assist you with?           12:42 AM, 28th Nov                     jumanah                    no thank you that’s all           12:42 AM, 28th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:42 AM, 28th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3476457