Subject: New Reply Received - order#6369388543
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 26 Nov 2021 04:24:44 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  order#6369388543  Ticket comment <div>Dear Support Team,</div>
<div><br></div>
<div>I order thru online bec its very comfortable and easiest way to have the products i wanted. i order the coolwater de toilette spray bec its my gift for my husband. However, i received the wrong item. i didnt order for deodorant spray and i believe its not the picture i saw when i order for that item. Its not my mistake to received the wrong item. i didnt even open the item its completely sealed. i just open the love moschino because its perfectly the item i wanted. </div>
<div>can u pls tell me what to do now with the wrong item i received. i believe this is not the item i order. </div>
<div>could you pls, shed light on this matter.</div>
<div><br></div>
<div>Thank you and im a loyal customer of centrepoint.</div>
<div><br></div>
<div>Eloisa<br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thursday, November 25, 2021, 11:58 PM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
<blockquote class="iosymail">
<div id="yiv9153487617"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
<div dir="ltr"><div dir="ltr"><span dir="ltr">HI Eloisa,</span></div></div>
<div dir="ltr">
<div style="margin-bottom:0.0001pt"><span style="font-size:14px"><br></span></div>
<div style="margin-bottom:0.0001pt"><span style="font-size:14px">We apologize for the inconvenience caused.</span></div>
<div style="margin-bottom:0.0001pt"><span style="font-size:14px"><br></span></div>
<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.</span></div>
<div><span style="font-size:14px"><br></span></div>
<div><span dir="ltr" style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px"> As per the policy, ( Davidoff - Davidoff Cool Water Eau de Toilette Spray - 75 ml) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.</span></div>
<div><span style="font-size:14px"><br></span></div>
<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. </span></div>
<div><span style="font-size:14px"><br></span></div>
<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">We thank you for your understanding and cooperation.</span></div>
<div><span style="font-size:14px"><br></span></div>
<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">Your friends,</span></div>
<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">The Support Team</span></div>
</div>
</div>

	

</div></div></div>
<blockquote></blockquote>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3458936