Subject: New Reply Received - Missing item, Wrong size
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 24 Nov 2021 05:14:39 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Missing item, Wrong size  Ticket comment <div dir="auto">Hi, as i said in my first email, the missing item in the "Pleated Tiered Maxi dress with Cape Sleeves" is the CAPE SLEEVES...<div dir="auto">All items are inside but only CAPE SLEEVES is missing...</div>
<div dir="auto">Attached is the picture...</div>
</div>
<div class="gmail_extra">
<br><div class="gmail_quote"></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 24 Nov 2021 12:57 am, Centrepoint &lt;[email-masked]&gt; wrote:<br>
</div>
<blockquote class="quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
	<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Jennifer,<br><br>
</div>
<div dir="ltr">
<div>We apologize for the inconvenience caused.</div>
<div> </div>
<div dir="ltr">After checking your order, we found out that your order has been delivered completely on 23/11/2021.</div>
<div> </div>
<div dir="ltr">If you still believe that the item is missing please contact us again and provide us with the name of the item as mentioned in the order.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Kindly note: you can return online purchases through the below three channels:<br> <br>·You can contact our customer support team on 800-1111027 to book a return and to be notified of the refund amount based on our return policy.<br>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>·You can now drop off your return to any (Centrepoint) store across the KSA.</div>
<div> </div>
<div>Please feel free to contact us if you have any further questions.</div>
<div> </div>
<div>Your friends</div>
<div dir="ltr">Support Team.</div>
</div>
</div></div>

	

<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:#ffffff">3438836:1125156</span>

</div></blockquote>
<br>
</blockquote></div>

Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043280711169'>Screenshot_20211124-081113_Centrepoint.jpg</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043280711171'>received_571277567270329.jpeg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3438836