Subject: New Reply Received - Request for Exchange
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 22 Nov 2021 12:02:01 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Request for Exchange  Ticket comment <div class="ydp6ef4e335yahoo-style-wrap" style="font-family: verdana, helvetica, sans-serif; font-size: 16px">
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        <div dir="ltr">Hi,</div>
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<div dir="ltr">Thank you for your reply.  Please be informed as follows:</div>
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<span><span style="font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size: 14px"><span><span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size: 14px">·</span></span>You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. <font color="#cd232c" style="background-color: inherit"><b>(I TRIED TO CALL, THIS IS NOT WORKING NUMBER).</b></font></span></span><br>
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<div dir="ltr"><span><span style="font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size: 14px"><div style="" dir="ltr">
<span style="font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size: 14px">·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. <b><font color="#cd232c">(THE OPTION TO RETURN AN ITEM IS NOT AVAILABLE ONLINE).</font></b></span><br style="font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size: 14px"><span style="font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size: 14px">·You can now drop off your return to any (Centerpoint) store across the UAE. <b><font color="#cd232c">(IT WILL COST ME MY TIME AND MONEY TO GO TO STORE, THE REASON WHY I BOUGHT ONLINE).</font></b></span>
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<div style="" dir="ltr"><span style="font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size: 14px"><b><font color="#cd232c"><br></font></b></span></div>
<div style="" dir="ltr"><span style="font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size: 14px"><b><font color="#cd232c">PLEASE ARRANGE SOMEONE TO COLLECT AND TO CHANGE MY ITEM ASAP AS YOU ONLY HAVE 2 WEEKS POLICY FOR RETURN EXCHANGE.</font></b></span></div>
<div style="" dir="ltr"><span style="font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size: 14px"><b><font color="#cd232c"><br></font></b></span></div>
<div style="" dir="ltr"><span style="font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size: 14px"><b><font color="#cd232c">PLEASE FEEL FREE TO CONTACT ME.</font></b></span></div>
<div style="" dir="ltr"><span style="font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size: 14px"><b><font color="#cd232c"><br></font></b></span></div>
<div style="" dir="ltr"><span style="font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size: 14px"><b><font color="#cd232c">MARIBEL</font></b></span></div>
<div style="" dir="ltr"><span style="font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size: 14px"><b><font color="#cd232c">0526482707</font></b></span></div>
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<div>On Monday, November 22, 2021, 03:33:45 AM GMT+4, Splash &lt;[email-masked]&gt; wrote:
                
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<div dir="ltr">Hi Maribel,<br><br>Thank you for shopping with us.<br> <br>​We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:</div>
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<br>·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy.<br>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>·You can now drop off your return to any (Centerpoint) store across the UAE.<br> <br>Here’s what you need to do.<br> <br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centerpoint) store in the UAE.<br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team</div>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3420143